The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 10-21-2012 05:23 PM
On my announcement was very clear " We only accept PayPal and ship to Continental US only.".
Someone from Canada did buy, Not paid yet. My item is FREE Shipping
How to proceed?
on 10-21-2012 05:36 PM
The default setting on eBay is Worldwide.
If you don't want to sell worldwide, you have to set your blocks accordingly.
Stating that you don't ship outside the US means nothing. Lots of bidders don't read English well, if at all, and bid from the pictures.
To set your blocks go to My eBay> Account> Site Preferences> Selling Preferences> Buyer Requirements> Show. Edit. Set all the blocks you want there, and you will no longer be required to sell on the international market.
on 10-21-2012 05:28 PM
You'll have to invoice the buyer and add international shipping. Decide if you want to add delivery confirmation and insurance - you'll have to figure what you're willing to pay out of pocket should the item not arrive and they open up a claim. And set your buyer requirements - stating where you ship in the listing is not enough
go to your my ebay page
hover over account tab
click on site preferences
show and edit on the right
Have a primary shipping address in a location I don't ship to
You can do any other buyer requirements at the same time.
on 10-21-2012 05:29 PM
Also, some people in Canada who live near the border or have US family and friends will have it shipped to a US address (for free) and then have that person ship it to them.
on 10-21-2012 05:30 PM
There is no delvery confirmation to Canada. You will also need a customs form which is not tracking.
on 10-21-2012 05:27 PM
That depends on what the listing says. Can you give us the item number?
Generally if you say free US sipping and no Canada price for shipping you would find out the costs to ship it making sure you get a proof of delivery and then invoice the buyer.
on 10-21-2012 05:36 PM
>> On my announcement was very clear " We only accept PayPal and ship to Continental US only.".
Unless you SET YOUR BLOCKS - anyone in the WORLD can bid on your items.
To keep your seller protection - you MUST ship with online viewable proof of delivery to Canada. That means you MUST ship via Global Priority or Express Mail International. That is EXPENSIVE.
Get that price at USPS.com and invoice the buyer with that expensive shipping. They may not want the item any more.
You need to make sure this doesn't happen again by SETTING YOUR BLOCKS.
Go to My eBay > ACCOUNT tab > SITE PREFERENCES > Buyer requirements
Block buyers who: (and choose any/all of these)
* Don't have a PayPal account (99% of the scammers don't)
* Have received 2 Unpaid Item strike(s) within 12 Month(s)
(automatically blocks proven deadbeats)
* Have a primary shipping address in a location I don't ship to
(blocks foreign countries from bidding)
* Have 4 Policy Violation report(s) within 6 Month(s)
* Have a feedback score of -1 or lower (that's minus 1)