The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 05-11-2013 03:19 PM
The item I sold was damaged in shipping. I bought insurance through ebay shipping labels, but was not given the option to file a claim in the order details. Now it doesn't show it at all in sold section of My ebay. Help!
on 05-11-2013 03:42 PM
Which insurance did you buy, you had a choice of two through eBay shipping, either from USPS or a private company eBay also offers.
If you bought USPS insurance then you file your claim in your local post office, if you bought the third party insurance then you file through them. Either way you do not file with eBay.
on 05-11-2013 04:11 PM
If you buy USPS insurance
If you print labels at eBay and buy the insurance eBay uses: