The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 06-26-2013 02:27 PM
The answer from my*quiet*place was not enough. If you read my statement carefully you will realize I mentioned that an investigation has already been conducted which means that I did opened a case and was even escalated and was reviewed by a customer service representative which later on I received a message that after the investigation, they ruled in favor of the seller for no reason when a wrong and defective item was sent to me. How? I need help. How can I contact eBay?
on 06-26-2013 02:31 PM
You left out so many details no one else could begin to help you.
Want to contact Ebay-go to customer support and find contact Ebay and call.
on 06-26-2013 02:40 PM
My response was not an answer - it asked a question since "
an investigation has already been conducted which means that I did opened a case and was even escalated" did not at all mean that you had open a case
I was asking for clarification.
Now your additional detail provides that.
Feel free to use Contact Us at the bottom of this page, but I can tell you outright that the reason seller prevailed in your case is because the item WAS as described.
From the listing:
"there is a hairline crack in the upper left of the screen,"
You received the item as described.
I suspect if you receive an answer fro eBay, this is exactly what eBay will say.