The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 02-02-2013 11:21 AM
My buyer purcahsed 2 separate lots containing fragile items. Each auction had its own shipping cost based on the box-size needed to fit each group of items. I opted the listings out of my combined shipping discount, and specified in the description that none of these auctions could be combined--it would require a MUCH bigger, MUCH heavier box, and would actually be more expensive to ship than the 2 smaller boxes. Not to mention that trying to pack all the fragile items in a bigger box leaves more room for breakage.
Now, eBay's shipping label system will only allow me to choose and print one label, for both boxes together.
Obviously, I could just use eBay's system for 1 label, then take the other box to the Post Office, pay for shipping at their retail counter, and upload tracking information onto eBay, but i'm hoping someone might know how to 'uncombine' the shipments withing eBay's system?
Thanks in advance!
on 02-02-2013 11:27 AM
Print the first label based on the first package, editing the weight and dimensions. Once that is done there will be a link to print a second label for that order. One payment, two shipments.
on 02-02-2013 11:37 AM
Click the button to print a 2nd label , as stated.
Or go to www.paypal.com/shipnow
on 02-02-2013 11:32 AM
Of course you can print two labels for the same shipment - I've done it myself. I totally spaced out on that - sorry, forget my answer.
on 02-04-2013 11:29 AM
This is a bad experience all together, same issue happened to me. One buyer purchased numerous lots, and all will be shipped in their own packaging - the safest and cheapest method.
This is a big miss on the part of eBay, I shouldn't have to go back in and create / edit the weight and dimensions if they were entered in the first time.
Defeats the purpose...
on 02-02-2013 11:26 AM
the way to do it would have been to pay for each lot separately - not combine the payment. Did the buyer pay on their own or did you send them a combined invoice? don't know if it would work now to refund and then send new invoices - but you could try.
on 02-11-2013 10:10 PM
I did try to print a second label, but discovered that both labels had the same box size & tracking number, even though the boxes were different sizes. Couldn't figure out a way to fix that, so I did go ahead and take the 2nd box to the PO to pay for it there.
Wanted to make sure I covered myself by having an independent tracking number for each, just in case the buyer didn't receive one. Glad I did, because the eBay-printed box was delivered on the 7th, but the PO-paid box is still in processing as of the 10th...dropped them off at my PO counter at the same time.