eBay
  • Daily Deals
  • Gift Cards
  • Sell
  • Help & Contact

eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section

GROUPS

Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW

Marketing image for Groups Section

Announcements

The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

Community Member
How can I cancel a transaction. The buyer refuses to pay shipping that is more expensive than the cost calculated (big box)
Posts: 1
Registered: ‎10-30-2007

Buyer refuse to pay additional shipping cost

Other Answers: 7
Community Member
Posts: 1,046
Registered: ‎03-17-2012
Answered
in reply to filipinas

YOU are responsible for the shipping calculations. If you've made a mistake,unfortunately, you'll have to either take the loss OR face the consequences of your actions. YOU are legally committed to ship the item+honor the agreement. It's binding for BOTH the buyer + the seller. It's totally up to the seller to set the places that they will ship to,but Seller has to have their blocks set correctly. Merely stating where you will+won't ship in your listing/description is TOTALLY meaningless. Hope this helps.  :-D

Y'all come back now y'hear?
leo*spride
Community Member
Posts: 7,675
Registered: ‎04-02-2008
Answered
in reply to filipinas

Read here...

 

http://pages.ebay.com/help/sell/cancel-transaction-process.html

 

Keep in mind the buyer has the ability to deny this request and leave less than positive feedback.

 

It's a seller's responsibility to properly weigh & measure his packages for accurate listing calculations.

 

Good luck!

Graciously Grin When You Growl
pinkflamingo2855
Community Member
Posts: 2,426
Registered: ‎08-26-2005
Answered
in reply to filipinas

i see nothing you've sold lately that would take a "big" box----did they pay and then you said they owed more? or did you send an invoice with the added shipping and they refuse to pay? either way---you can't do that! all the buyer owes is what was shown them in the listing, if they paid SHIP IT, if you sent an invoice before they paid with the higher shipping, resend the invoice with the original shipping, and eat the extra shipping yourself, that's what we all have to do if we miscalculate shipping---apparently you didn't input the correct info into the calculator.

"Some cause happiness wherever they go; others whenever they go"
Oscar Wilde
house*of*paws
Community Member
Posts: 7,714
Registered: ‎01-12-2006
Answered
in reply to filipinas

Hi

 

Why are you asking for more shipping?  Is buyer in a different country or wanting a faster method?  Those are the only reasons for a seller to ask for additional money.   eBay prohibits sellers for asking for more money than stated in the listing ... even when they've made an honest mistake.

centerhill73
Community Member
Posts: 23,618
Registered: ‎01-23-2011
Answered
in reply to filipinas

Sellers are not allowed to charge more for shipping after the sale closes. If you made a mistake, that's on you and you need to pay out-of-pocket. If the shipping calculator is wrong, then you didn't measure or weigh something correctly, or you are not purchasing shipping on ebay.

2noggins
Community Member
Posts: 8,086
Registered: ‎03-26-2008
Answered
in reply to filipinas

The approximate disclaimer in your listing means nothing.

 

310565069486 Item number

pi_r_square
Community Member
Posts: 18,695
Registered: ‎02-25-2003
Answered
in reply to filipinas

It is "eBay illegal" to ask for additional funds after successful close of a listing.

In other words, the buyer is correct!  You must ship for the amount shown in the listing (unless the buyer is overseas, and your shipping quote was for the USA).  Is that the case?

 



 Please return to your question soon, and click "Accept as Solution" for any helpful answers, from any responder. If you were asked for clarification, please add your comments very quickly -- otherwise the responders may be unable to give further help