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Community Member
How can I cancel a transaction. The buyer refuses to pay shipping that is more expensive than the cost calculated (big box)
Posts: 1
Registered: ‎10-30-2007

Buyer refuse to pay additional shipping cost

Other Answers: 7
Community Member
Posts: 26,866
Registered: ‎01-23-2011
in reply to filipinas

Sellers are not allowed to charge more for shipping after the sale closes. If you made a mistake, that's on you and you need to pay out-of-pocket. If the shipping calculator is wrong, then you didn't measure or weigh something correctly, or you are not purchasing shipping on ebay.

Community Member
Posts: 12,382
Registered: ‎03-26-2008
in reply to filipinas

The approximate disclaimer in your listing means nothing.


310565069486 Item number

Community Member
Posts: 18,695
Registered: ‎02-25-2003
in reply to filipinas

It is "eBay illegal" to ask for additional funds after successful close of a listing.

In other words, the buyer is correct!  You must ship for the amount shown in the listing (unless the buyer is overseas, and your shipping quote was for the USA).  Is that the case?


 Please return to your question soon, and click "Accept as Solution" for any helpful answers, from any responder. If you were asked for clarification, please add your comments very quickly -- otherwise the responders may be unable to give further help
Community Member
Posts: 2,426
Registered: ‎08-26-2005
in reply to filipinas

i see nothing you've sold lately that would take a "big" box----did they pay and then you said they owed more? or did you send an invoice with the added shipping and they refuse to pay? either way---you can't do that! all the buyer owes is what was shown them in the listing, if they paid SHIP IT, if you sent an invoice before they paid with the higher shipping, resend the invoice with the original shipping, and eat the extra shipping yourself, that's what we all have to do if we miscalculate shipping---apparently you didn't input the correct info into the calculator.

"Some cause happiness wherever they go; others whenever they go"
Oscar Wilde
Community Member
Posts: 20,215
Registered: ‎01-12-2006
in reply to filipinas



Why are you asking for more shipping?  Is buyer in a different country or wanting a faster method?  Those are the only reasons for a seller to ask for additional money.   eBay prohibits sellers for asking for more money than stated in the listing ... even when they've made an honest mistake.

Community Member
Posts: 12,338
Registered: ‎04-02-2008
in reply to filipinas

Read here...




Keep in mind the buyer has the ability to deny this request and leave less than positive feedback.


It's a seller's responsibility to properly weigh & measure his packages for accurate listing calculations.


Good luck!

Graciously grin when you growl...

Community Member
Posts: 1,046
Registered: ‎03-17-2012
in reply to filipinas

YOU are responsible for the shipping calculations. If you've made a mistake,unfortunately, you'll have to either take the loss OR face the consequences of your actions. YOU are legally committed to ship the item+honor the agreement. It's binding for BOTH the buyer + the seller. It's totally up to the seller to set the places that they will ship to,but Seller has to have their blocks set correctly. Merely stating where you will+won't ship in your listing/description is TOTALLY meaningless. Hope this helps.  :-D

Y'all come back now y'hear?