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Community Member
Posts: 9
Registered: ‎02-11-2008

Error 2313

I have not been able to print out a shipping label from Ebay. I get the message: "We are having problems retrieving your label Error 2313". Does anyone ever had this problem before? What do I need to do to get it to print the shipping label? Thanks.

Community Member
Posts: 11,776
Registered: ‎02-12-2008

Re: Error 2313

in reply to 19bicycle85

I think you can get that error if one of the address lines is over 40 characters.

The trick/fix is to move some of the first line to the second line if possible.

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-A person can be rich in one of two ways, They can have lots of friends or lots of money, but not both.
Community Member
Posts: 1
Registered: ‎01-18-2014

Re: Error 2313

in reply to 19bicycle85

If anyone else has this error 2313 code, make sure the "ship from" contact name and information is correct.

Go to "change" then to "edit" and put in correct information.

Community Member
Posts: 1
Registered: ‎08-26-2014

Re: Error 2313

in reply to 19bicycle85

Select Print Shipping label.  On the shipping label screen - pick change in the label conents.  Make sure every entry has information - no blank fields.  I re-entered the information on the edit screen.  Then I saved and that worked.  No idea why. It just worked.  I think it is "seeing" the field as blank.  The when I modify - it saves correctly.