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Broken item advice, with pics loaded on ebay message

Broken item advice, with pics loaded on ebay message

soitgoes8181
Adventurer

Could use some help, item was shipped and broke in mail, buyer sent pictures on ebay message page, how do you get these pics uploaded to the USPS insurance claim site? Do you save them somewhere???Thanks in advance for your thoughts.

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Message 1 of 9
8 REPLIES

Re: Broken item advice, with pics loaded on ebay message

Re: Broken item advice, with pics loaded on ebay message

in reply to Dec 27, 2013 6:43:39 PM
nowibuystuff
Rockstar

If the Buyer eMailed you the photos

You should have them on your computer, most likely  as a JEPG / file

 

Upload that file to the claim

 

 


Delivery Confirmation is now called "Tracking"

BUT seems to still be Delivery Confirmation

Copy & Paste from USPS site >>

If you shipped with Express Mail®, you’ll get point-by-point tracking details. If you used another service—USPS Tracking™, Certified Mail™, Registered Mail™ —you’ll see when it went out for delivery.
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Message 2 of 9

Re: Broken item advice, with pics loaded on ebay message

Re: Broken item advice, with pics loaded on ebay message

in reply to Dec 27, 2013 7:36:26 PM
justintime4theholidays
Thrill-Seeker

I'm guessing it wasn't sent to you via personal "Email" (ie: Gmail, Yahoo, Hotmail, etc..) but rather, was sent to you via Ebay's secure messaging system (as an attachment) right? That's how most people communicate on here at least...

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Message 3 of 9

Re: Broken item advice, with pics loaded on ebay message

Re: Broken item advice, with pics loaded on ebay message

in reply to Dec 27, 2013 9:03:40 PM
soitgoes8181
Adventurer

Yes it is inside the ebay mailbox, the bottom right hand side has the two broken pics there, don't know how to move them to my computer to attach to the USPS site?

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Message 4 of 9

Re: Broken item advice, with pics loaded on ebay message

Re: Broken item advice, with pics loaded on ebay message

in reply to Dec 27, 2013 10:58:34 PM

You should be able to "right click" and "save as" any image file.  You also should find a duplicate message in your regular e-mail, so do whatever you do to save images from your friends.

 

~~C~~

My Glass Duchess
Quoting Mom: In polite society, "hey" is for horses.
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Message 5 of 9

Re: Broken item advice, with pics loaded on ebay message

Re: Broken item advice, with pics loaded on ebay message

in reply to Dec 28, 2013 6:03:57 AM
soitgoes8181
Adventurer

I also tried it and works greatSmiley Happy

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Message 6 of 9

Re: Broken item advice, with pics loaded on ebay message

Re: Broken item advice, with pics loaded on ebay message

in reply to Dec 28, 2013 9:25:16 AM
justintime4theholidays
Thrill-Seeker

Make sure the image is the right size.... Sometimes, right clicking and saving will save the thumbnail image instead of the full size image. Just open the image and check for yourself after saving.

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Message 7 of 9

Re: Broken item advice, with pics loaded on ebay message

Re: Broken item advice, with pics loaded on ebay message

in reply to Dec 28, 2013 10:29:41 AM
gporpc
Guide

Have the buyer eMail you direct the pictures.

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Message 8 of 9

Re: Broken item advice, with pics loaded on ebay message

Re: Broken item advice, with pics loaded on ebay message

in reply to Dec 28, 2013 11:02:50 AM
justintime4theholidays
Thrill-Seeker

Good luck with that USPS claim... Hopefully the item wasn't too expensive.

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Message 9 of 9