The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
12-27-2013 06:36 PM
Could use some help, item was shipped and broke in mail, buyer sent pictures on ebay message page, how do you get these pics uploaded to the USPS insurance claim site? Do you save them somewhere???Thanks in advance for your thoughts.
12-27-2013 06:43 PM
If the Buyer eMailed you the photos
You should have them on your computer, most likely as a JEPG / file
Upload that file to the claim
12-27-2013 07:36 PM
I'm guessing it wasn't sent to you via personal "Email" (ie: Gmail, Yahoo, Hotmail, etc..) but rather, was sent to you via Ebay's secure messaging system (as an attachment) right? That's how most people communicate on here at least...
12-27-2013 09:03 PM
Yes it is inside the ebay mailbox, the bottom right hand side has the two broken pics there, don't know how to move them to my computer to attach to the USPS site?
12-27-2013 10:58 PM
You should be able to "right click" and "save as" any image file. You also should find a duplicate message in your regular e-mail, so do whatever you do to save images from your friends.
12-28-2013 09:25 AM
Make sure the image is the right size.... Sometimes, right clicking and saving will save the thumbnail image instead of the full size image. Just open the image and check for yourself after saving.