Selling

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Incorrect shipping charge by ebay/usps help?!

I purchased an ebay shipping label (usps) after a sale and it said $5.15. I was charged $186. I contacted ebay and they said it was usps that needed to refund me. Contacted usps and they said it was ebay to refund and then said they can only help if ...

Resolved! Unnecessary Negative Feedback

I am truly confused. I sold an item to a buyer. Shipped in 3 days of order. Buyer left a negative feedback. Buyer claims he was ripped off. The listing was plain and simple. I went back and reread my listing and description. It was fine. Reported it ...

Resolved! Negative Feedback

I just had a buyer leave me terrible negative feedback and Ebay sided with the buyer. If anyone knows a phone number to contact Ebay and speak with a real person, I would appreciate it. They absolutely need to hear the whole story. Also, why aren't w...

Account Below Standard because of Fraudulent Returns

Hello,I am hoping to get some assistance here. We had a customer order multiple items, ask for a return, and then return empty envelopes. We opened two cases. One was rightfully decided in our favor, but the second ,same customer, different empty env...

SICK and TIRED of fake accounts and bidders!!

I have been on Ebay since 1999 and I am SO SICK AND TIRED of people being able to set up fake accounts and win items, usually my higher priced ones! In this past week, I have sold two vintage car radios and BOTH were "won" by brand new accounts with ...

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

eBay is closing....!

It won't happen today or tomorrow... but the reason eBay is going to close is that Sellers when selling are being precluded by eBay trying to make money. It's no longer an auction site, it's too regulated and Sellers are always on the hook. So I don'...

eBay has a warning on a message from potential buyer that I have them blocked but I don't

Received a message from a potential buyer today that eBay wouldn't let her buy an item because she'd already bought from me within 10 days and she hadn't. I don't have a rule about 10 days. But in the message was a warning from eBay that I have this ...

Resolved! What, exactly, is included in ebays final value fees?

I know the items selling price and shipping charges. But do sales tax get included? I ask because last month was horrendous for me in sales. So much, ebay took money out of my bank account to cover their charges.My gross was a lousy $151.00. My net a...

drafts and create a copy feature

The "create a copy" feature on my drafts page has disappeared. Any suggestions?

So I notice there is now zero customer service for sellers

I tried calling the 800 number and it just sends you to someplace else . OK I need to know if anybody else is having the issue that it is zero possibility to get a hold at a human being at Ebay when you’re experiencing an issue. I tried calling the n...

Packaged and printed out labels this morning not showing that its shipped

As the title says I was doing my morning routine packaging and shipping. Went through the whole process and printed the labels and put them on the packages. I went back to the hub to leave feedback and the screen shows nothing has been ship and still...

Trying to Offer Ebay Discounted Shipping Rates to Buyers

Rather than drop prices I wanted to try offering buyers the USPS discounted shipping rate (the rate we as sellers get, rather than the retail rate). I changed my settings under "Carrier-Specific Discounts For Buyers: Offer E-Bay Negotiated Discount R...

Another glitch

Last night night I had 7 orders to pack. I packed 4 orders and printed out shipping labels, no problem, then took a dinner break. After dinner I packed the remaining 3 orders. After printing out the 3 shipping labels, I noticed from my seller hub it ...

Resolved! Why does Ebay want to change/decide everyone's calculated shipping settings?

Just received an email from Ebay stating that on May 15 they are going to change shipping settings for everyone who uses calculated shipping. They have decided that it is our best interest to offer our shipping discounts to our buyers directly. This ...