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ebay doesn't allow sellers to send invoices anymore?

Adventurer

ebay doesn't allow sellers to send invoices anymore?

I used to be able to find "send an invoice" option from dropdrown list of  "more actions". Now I could not find it.  So now, ebay doesn't allow sellers to send invoices anymore? Can anyone confirm it? Thanks!

23 REPLIES
Rockstar

Re: ebay doesn't allow sellers to send invoices anymore?

in reply to

zhjy47 wrote:

I used to be able to find "send an invoice" option from dropdrown list of  "more actions". Now I could not find it.  So now, ebay doesn't allow sellers to send invoices anymore? Can anyone confirm it? Thanks!


Same drop down area click contact buyer, at the top of the next screen is the option to send the buyer an invoice.

Re: ebay doesn't allow sellers to send invoices anymore?

in reply to

Do not send an invoice. If send ANY communication to a buyer once they buy then you lose the auto 5 star for communication and you don't want to lose any of the 5 stars. It has now been decided that sellers are contacting buyers too much. Some agree and some not. Do everything you can to get the auto 5 stars.

Re: ebay doesn't allow sellers to send invoices anymore?

OOPS sorry " If you send ANY"
Adventurer

Re: ebay doesn't allow sellers to send invoices anymore?

in reply to

don't see such an option....is that because mine is a BIN listing?

Rockstar

Re: ebay doesn't allow sellers to send invoices anymore?


no_longer_welcome_here wrote:

Do not send an invoice. If send ANY communication to a buyer once they buy then you lose the auto 5 star for communication and you don't want to lose any of the 5 stars. It has now been decided that sellers are contacting buyers too much. Some agree and some not. Do everything you can to get the auto 5 stars.


Invoices don't count on the communication star...

http://pages.ebay.com/help/policies/selling-practices.html

 

Note: Best Offers, Second Chance Offers, invoices, and invoice requests—even if they contain messages added by the buyer or seller—don't affect automatic 5-star detailed seller ratings for communication. You'll still qualify for an automatic 5-star communication detailed seller rating if you or your buyers send these types of communications.

Rockstar

Re: ebay doesn't allow sellers to send invoices anymore?

in reply to

it's at the VERY top                                   VVVVVV    see it right there?

 

Thrill-Seeker

Re: ebay doesn't allow sellers to send invoices anymore?

[ Edited ]

I thought I read somewhere that invoices don't count toward the communication auto 5 star? Someone please tell me if I'm wrong.

 

 

Never mind. I see someone answered my question before I had a chance to post it.

Adventurer

Re: ebay doesn't allow sellers to send invoices anymore?

This case, I need to ... but I really can't find the option. Are invoices not available for BIN listings ?

Adventurer

Re: ebay doesn't allow sellers to send invoices anymore?

in reply to

Thank you for posting the screenshot. Mine doesn't have such a line.

Rockstar

Re: ebay doesn't allow sellers to send invoices anymore?

in reply to

Yes invoices are on the BIN's

 

Go to your sales page, to that drop down area at the end, contact buyer, then the invoice option is in smaller print at the very top of the page.  If it's NOT there I sign out clean cookies go do the dishes and come back, it's usually there when I try again later.

 

If not then go to play B and send them a paypal invoice, tell them as long as they pay they are covered by eBay AND PayPal, when you get the payment mark the order paid and ship as usual.

Re: ebay doesn't allow sellers to send invoices anymore?

in reply to

There is a seller right now who had limits lowered because she sent invoices to all buyers and the rep told her that is why she got a 3 for communication.

Rockstar

Re: ebay doesn't allow sellers to send invoices anymore?


no_longer_welcome_here wrote:

There is a seller right now who had limits lowered because she sent invoices to all buyers and the rep told her that is why she got a 3 for communication.


Reps will tell you anything to get you off the phone, did the seller run the thingy* to figure out who gave them the star?

 

If they got a three and the ONLY communication they sent was the invoices call back and read them the policy and have them remove it.

 

I send invoices on a weekly basis, and the ONLY ding I have in communication is one that the buyer (also a seller) sent an email right before they left feedback just so they could ding every single star.  The rest are all 5's.

 

*Thingy = I cant think of the technical name so I put thingy.

Rockstar

Re: ebay doesn't allow sellers to send invoices anymore?


no_longer_welcome_here wrote:

There is a seller right now who had limits lowered because she sent invoices to all buyers and the rep told her that is why she got a 3 for communication.


Then they need to use the policy posted and call ebay to have that feedback removed if ebay says they can not adjust the stars ratings up to auto 5s.

Only messages count.

I never send invoices since ebay sends the end of auction notices anyway.

Although a few months ago had a buyer toss a "hissy fit" because they never received my invoice, wrote to me ranting after less than 24 hours. 

All ended well after calming and smoothing out those ruffled feathers, (i blamed ebay) lolSmiley Happy yikes!

They now have a place of honor on my best buddy list.  I was suprised they did not ding comm. star, they could have since they wrote me. 

 

Rockstar

Re: ebay doesn't allow sellers to send invoices anymore?

in reply to

  I think the part that most folks don't get is the 1 day handling...................doesn't really seem to be related to communication, but it is......................

 

  To give you credit for transactions where a buyer doesn't need to contact you, you'll automatically receive a 5-star communication detailed seller rating if:

*You specify either same business day or 1 business day handling and upload tracking information within 1 business day.
*There are no buyer- or seller-initiated communications in eBay Messages
*There are no requests for contact information between you and the buyer.

----------------------------------------------------------------------------------

Everything above & below this line is opinion
Rockstar

Re: ebay doesn't allow sellers to send invoices anymore?

in reply to

I agree. Smiley Happy

 

The ship time star is a problem as well. 4 days from payment, .Woman SurprisedWoman Very Happy

 

Trailblazer

Re: ebay doesn't allow sellers to send invoices anymore?

[ Edited ]
in reply to

 

Mine is not now, nor has it ever been hidden

 

Re: ebay doesn't allow sellers to send invoices anymore?

in reply to

I still have the "Send invoice" option in the drop-down "More actions" list on my sold page... here's a screen shot...

Trailblazer

Re: ebay doesn't allow sellers to send invoices anymore?

in reply to

and yet again a brainiac has moved the thread from where the OP was asking so that they may not see answers

Guide

Re: ebay doesn't allow sellers to send invoices anymore?

in reply to

ywhat4now wrote:

  I think the part that most folks don't get is the 1 day handling...................doesn't really seem to be related to communication, but it is......................

 

  To give you credit for transactions where a buyer doesn't need to contact you, you'll automatically receive a 5-star communication detailed seller rating if:

*You specify either same business day or 1 business day handling and upload tracking information within 1 business day.
*There are no buyer- or seller-initiated communications in eBay Messages
*There are no requests for contact information between you and the buyer.


In my 14-year selling history on ebay from 1999 until I recently stopped listing (by choice), I sent an invoice to every single on of my buyers. The idea of a seller NOT sending a buyer an invoice for whatever screwy DSR-related ebay reason is enough to send me running even further away from ebay than i already have been...