Selling

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Scammed on My First Major Sale: A Buyer's Deception and Lack of Support

Last week, I made a significant sale on eBay, listing an item for $450, making it my most expensive item sold to date. Unfortunately, the transaction quickly soured when the buyer returned the item, stating dissatisfaction. Although I received a noti...

Return

I have a return case open about which I accidently sent an offer to buyer as a respond of return request. Now, the buyer and I agreed to a slightly higher amount than the offer I've already sent him. How can I refund him the rest of the amount. He is...

Changes to Refund a Buyer form?

The changes to the "Refund a buyer" form/page do not make any sense. I can no longer issue a simple refund for shipping costs (I do a lot of combined shipping). Now there is no clear way to see what the purchase amount is and what is shipping within ...

eBay, if you keep acting like this I might just fall in love...

Yeah it's a corny subject line, but is is a kudos-for-eBay post. I'm not a big seller and my eBay experience is mostly smooth and uninteresting. Today I find this in my messages (not sure what I'm allowed to post, so I blurred out the details):Wow, s...

Help, buyer wants to return used item

Hello, i know this topic has already been answered many times but i could really use some advice on my particular problem. basically i sold a camera stabilier (Zhiyun crane m3s) used (like new) for $100 less than retail because although it supports m...

Resolved! Return Scam - so simple but super effective. What should I do?

SHORT version:The scammer returns packages using their "own shipping label" to the same zip code as the seller's return address. eBay's "AI system" thinks the return is complete and immediately processes a full refund, despite my efforts to contact e...

Usually what actions can you take if the buy wants a refund because of his own problems

I sold a second-hand AC (air conditoner) unit with onsite local-pickup.Usually what actions can I take if the buy wants a refund because of his own problems?He states he can not buy proper accessories now so he wants a return.I offered to do the fixi...

Resolved! Buyer wants a refund, what do you think??

Hey community, I recently sold a rather expensive fly rod/reel combo and buyer bought it pretty quickly with no discussion on the cost and 30$ shipping, which I was surprised of. Regardless, I packed it and sent 2nd day air UPS. He received it and im...

Buyer requested refund because they didn't like item

Thanks for the help - figured it out

Resolved! Question: Buyer returned item claiming it was defect

I sold a laptop and had it marked as open box. I described that I had used the laptop for over a year, commuting to school, and such; however, I had it under a protective skin and its been maintained in pristine condition. A buyer purchased item; how...

Resolved! Has anything like this ever happened to you guys?

I sold a brand new sealed copy of this game to a buyer(highly rated seller/buyer as well from Mercari) and he returned it stating the disc was loose inside the sealed game. When I received it back, I relisted it as loose disc inside but sealed game ...

Resolved! Support Agents

I recently experienced a challenging situation with a buyer who initially attempted to cancel an order during shipping, claiming they felt they had overpaid. Following the item's delivery, the buyer filed a ticket alleging the product was defective, ...

Money Back For Allstate Plan?

I got scammed on eBay purchasing a phone that the seller never shipped. I bought the protection plan with it and now they won’t let me get a refund even tho I never got the phone. Anyone know what I can do about this?

Return and payment dispute

I have a buyer who claimed my legit channel bought La Mer product is not authentic due to some “smell like a cheap cream” reasons (have you ever used this product before or you’re gonna scam me?). She didn’t take my partial refund based on my purchas...

Resolved! eBay Trust & Safety Team Investigation Repost #3 Opinions Please

I keep having this post taken down by eBay, I'm going to continue posting it indefinitely until eBay refunds my money & gives me my seller accounts back. I've attached around 1/10th of the emails I've received from their back office team. This is abo...