Selling

Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Monthly Chat Update

Hi sellers, We wanted to let you know that we're making a couple of updates to the way we communicate site changes and topics with our sellers. We've decided to retire the monthly chat’s current format. Instead, we will schedule our chats with eBay s...

Displaying Feedback Replies

Over the past few months, we’ve been working to improve the feedback experience for both sellers and buyers on eBay by improving relevancy and displaying images. These feedback enhancements give potential buyers better insights into your products, an...

Coach creed with no serial number

I’m trying to determine if this is an authentic coach bag. I’ve done some googling and looks like it could be from the 60s or 70s but still unsure. They did not number then, but the creed does not match exactly as what I found and the strap and h...

Incorrect shipping charge by ebay/usps help?!

I purchased an ebay shipping label (usps) after a sale and it said $5.15. I was charged $186. I contacted ebay and they said it was usps that needed to refund me. Contacted usps and they said it was ebay to refund and then said they can only help if ...

Resolved! T/F: sales tax unknown, and so seller fee unknown at time of listing?

(Brand new seller)As best I can tell, the seller fee on an item is based on the total amount the buyer pays, including sales tax. The sales tax rate to a U.S. buyer could range from 0% to almost 10%. So the seller doesn't know the eBay fee until the ...

Account Below Standard because of Fraudulent Returns

Hello,I am hoping to get some assistance here. We had a customer order multiple items, ask for a return, and then return empty envelopes. We opened two cases. One was rightfully decided in our favor, but the second ,same customer, different empty env...

Trying to Offer Ebay Discounted Shipping Rates to Buyers

Rather than drop prices I wanted to try offering buyers the USPS discounted shipping rate (the rate we as sellers get, rather than the retail rate). I changed my settings under "Carrier-Specific Discounts For Buyers: Offer E-Bay Negotiated Discount R...

Bell thingy notification not working this morning

Anyone else experiencing problems with the notification bell. I was able to find out that overnight I have 2 sales and 2 messages, but the notification bell is dead and shows nothing.

Resolved! Promoted Experiment Results In Worst Sales In Years

Hi fellow eBayers. Due to the increasingly crippling site issues and erratic behavior of our platform, I decided to cross list my entire store. Then, I decided, let's just try promoting the 2/3 of my store that is not promoted, at 3%, just to see. If...

Feedback advice (kind of wordy)

I've had this account for around 4 years that I've only used for buying the odd item, and I only started selling in the last month. I collect buttons, so I'm basically just recouping my button jar spends by selling the ones I don't want to keep. It's...

Resolved! Why does Ebay want to change/decide everyone's calculated shipping settings?

Just received an email from Ebay stating that on May 15 they are going to change shipping settings for everyone who uses calculated shipping. They have decided that it is our best interest to offer our shipping discounts to our buyers directly. This ...

Template Malfunction?

Is anyone else having a problem getting their description templates to load? Been happening for a couple days now. I can't get my templates to work for anything.

Shipping to different address per buyer request

Hello. I have a repeat buyer who has messaged me to send his purchase to a different address then what is listed on the sale. How to I proceed?Thanks

Resolved! Where to are fees in transaction report?

In this new eBay reporting world, I go to report downloads: https://www.ebay.com/sh/reports/downloads and choose Orders. I then get a report with a ton of info, but no columns show the ad fee or the listing fee. I can see it in the invoice but how do...

Has anyone else had a slowdown in people purchasing items? Is it because of tax time?

Just curious. It been like 2 weeks since I’ve had anyone purchase anything

SICK and TIRED of fake accounts and bidders!!

I have been on Ebay since 1999 and I am SO SICK AND TIRED of people being able to set up fake accounts and win items, usually my higher priced ones! In this past week, I have sold two vintage car radios and BOTH were "won" by brand new accounts with ...

Resolved! Unnecessary Negative Feedback

I am truly confused. I sold an item to a buyer. Shipped in 3 days of order. Buyer left a negative feedback. Buyer claims he was ripped off. The listing was plain and simple. I went back and reread my listing and description. It was fine. Reported it ...