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How do I close an unpaid case?

How do I close an unpaid case?

I clicked where it says resolution center and typed in the item # but I just keep getting a message that says I already opened an unpaid case. I want to CLOSE it tho.

 

HELP! Thanks.

5 REPLIES
Rockstar

Re: How do I close an unpaid case?

Open the resolution center, under My Cases click on the case you wish to close.

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-A person can be rich in one of two ways, They can have lots of friends or lots of money, but not both.
Thrill-Seeker

Re: How do I close an unpaid case?

It can only be closed once 96 hours have passed since it was opened........



Rob's Golf Shop - A small, friendly business with a very simple name.

Re: How do I close an unpaid case?

in reply to

Oh, I get it. I had to click where it said Receive Fee Credit. I couldn't figure it out before.

Pathfinder

Re: How do I close an unpaid case?

Did you just click receive fee credit? I have an unpaid case also and I assumed there was another option where it would just say "close case." After the four days. Thanks in advance.

Rockstar

Re: How do I close an unpaid case?

in reply to

shadowstorm34 wrote:

Did you just click receive fee credit? I have an unpaid case also and I assumed there was another option where it would just say "close case." After the four days. Thanks in advance.


  Shadow................yes, just click the receive fee credit and if it hasn;t been long enough yet (96 hrs), it will tell you when you can close to receive your credit.

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