The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
06-27-2013 11:06 AM
You may recall how a few months ago eBay made a big fuss about having an accurate description of the condition of each item you list. In fact they inserted a special field for this, which still shows up as "Seller Notes" in most listings. I had already had such descriptions in the main body of each of my listings, but dutifully, I copied them all into that new field.
Now they've taken an opposite approach. If you relist something, the Seller Notes disappear. This means you either have to remember what you said or get out the item again, look at it, and redo the description.
But I have discovered a work-around. OPEN each expired listing that you propose to relist. COPY the Seller Notes into a buffer. When you go to relist, the Seller Notes field will, of course, be gone. But now you can drop what you copied into the main part of your description. Unfortunately this seems to preclude mass relisting. You have to do them one at a time.
In the future I will put that description in the main part for any listing I put up. If the Seller Notes field is ever restored, I will copy the description there, but leave it in the main body, because I don't trust it not to disappear again.
Looks like a typical eBay glitch. It could go on like that for years. Old-time eBayers may recall that it took them three or four years to eliminate the "sell similar" glitch.
06-27-2013 11:19 AM
The condition information is supposed to be in the body of the description in the first place. Adding "seller notes" was simply a means of repeating that information near the top, making it more visible. Some sellers found it annoying and claimed that highlighting damage and defects chased away potential buyers even if flaws were very minor.
But you're right -- that section may be on the SYI form but it disappears in the finished listing for some categories.
Similarly, the item location is required to be in the listing -- it's on the SYI form, too. But the city and state disappear when the seller specifies fixed-rate shipping. Only the country remains.
Bottom line: Include ALL details within the item description and photos. Control your content; don't rely on eBay to protect your interests.
06-27-2013 02:19 PM
Make sure the info is in your description. I often miss the seller notes. Years of habit ignoring them because it was just useless generic info. I guess ebay realizes this and it's why they highlight them in pink but I still wouldn't rely on buyers reading it.
Like duchess says use the seller notes as a redundancy.
06-27-2013 03:39 PM
Apparently eBay has decided to eliminate Seller Notes altogether. This is more wasted time because it means all my repeating listings will have to be gradually redone, to copy those notes back into the body of the description where I USED TO PUT THEM until eBay specifically instructed us to do otherwise.
06-27-2013 09:37 PM
I am wrong on the above. They seem to have restored the feature. Gosh, do you suppose someone actually reads this boards, or is it a coincidence?
06-27-2013 11:19 PM
No, it just means they (yet again) managed to break one thing while "fixing" something else.
"If a product doesn't sell, raise the price" - Reese Palley
"If it sold FAST, it was priced too low" - also Reese Palley