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Community Member
Posts: 18
Registered: ‎12-06-2007

Buyer cancelled order after it was shipped and received

[ Edited ]

Someone bid on and won one of my items and paid pretty quickly via PayPal. Not a huge-value item - just a few bucks. I shipped it out on the 5th of September and got them a tracking number. I checked PayPal today and see that, on the 10th, this person's order was cancelled. The tracking number on PayPal led to a page saying tracking info was not available, but when I used the number from the mailing receipt to be sure, it said the order was delivered on the 7th. Soooo, I made a booboo and mistyped the original tracking number (my bad), but it arrived three days before the order was cancelled. But the buyer left me good feedback.

 

PayPal says I have 60 days to issue a refund. The buyer never once messaged me about cancelling the order and it was not done through eBay; it was through PayPal. I have never had this happen before and I'm not sure what I should do. Would the folks here be willing to offer suggestions? Why would they cancel their order after they got it? I know I should contact the buyer and ask about it, but is there anything else I should do, like contact eBay about any of this? I'm just wondering how to proceed before...well...proceeding. I updated the tracking info and the buyer will get a message saying as much.

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Community Member
Posts: 225
Registered: ‎06-03-2006

Re: Buyer cancelled order after it was shipped and received

in reply to thriftclosetgoodies

thriftclosetgoodies wrote:

 

I checked PayPal today and see that, on the 10th, this person's order was cancelled.


What are PayPal's exact words? quoted

 

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ywhat4now
Community Member
Posts: 3,813
Registered: ‎06-03-2011

Re: Buyer cancelled order after it was shipped and received

in reply to thriftclosetgoodies

  Very curious.............I only know of a couple of ways that a paypal pmt might be cancelled.............if a pmt goes unclaimed or perhaps in the case of an e-check...........neither apply here.

 

  It's more likely that the "cancelled" status is showing due to the tracking number not being accepted by paypal.............which I have only heard about and do not have any personal experience.

 

  I wouldn't worry about it at all and just give paypal a call to get it straightened out.............I don't think your buyer has cancelled and your funds should be safe & sound.

 

  Please let us know when you get more info.

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Everything above & below this line is opinion
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Community Member
Posts: 90
Registered: ‎10-22-2012

Re: Buyer cancelled order after it was shipped and received

in reply to ywhat4now

Did it actually take the money out?  I have seen that on some of my transactions, its usually when i viod a label in ebay. A few times, i decided to change the packaging after i printed the label, and the resulting package was heavier. I had to viod the label to print a new one. After that, the transaction on paypal summary say canceled. But when i clicked into details, it was still okay to ship.

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Community Member
Posts: 18
Registered: ‎12-06-2007

Re: Buyer cancelled order after it was shipped and received

in reply to hiwesdon

It's strange because PayPal listed the tracking number just fine, there was no error message saying the number was incorrect or not accepted. Everything also looks just fine in the details. Verified buyer and shipping address.

 

The cancellation status is still there despite changing the tracking info to a correct number. Here is what the PayPal details page for this transaction said (with usernames and emails blanked out):


 

Item Total: $4.25 USD
Sales Tax:  
Shipping: $2.00 USD
Seller discount or charges: $0.00 USD

 
Total amount: $6.25 USD
Fee amount: -$0.48 USD
Net amount: $5.77 USD


Issue a refund Help
  You have up to 60 days to refund the payment.
Date: Sep 4, 2013
Time: 00:31:14 PDT
Status: Completed

 
Insurance: $0.00 USD

 
Payment From: **********    (The sender of this payment is Verified)
Buyer's ID: *****************
Buyer's Email: ****************@gmail.com
Payment Sent to:
 
 ***************@hotmail.com

 
Payment Type: Instant
 

 
Tracking Number: 9114901159815381233127 Help
Carrier: USPS
Order Status: Cancelled (Sep 10, 2013)
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Community Member
Posts: 225
Registered: ‎06-03-2006

Re: Buyer cancelled order after it was shipped and received

in reply to thriftclosetgoodies

This just means that if you wish to refund, you have up to 60 days to click on the link to Issue a Refund. It does not mean that you are being required to issue refund.

 

 

Net amount: $5.77 USD


Issue a refund Help
  You have up to 60 days to refund the payment.
Date: Sep 4, 2013

 

 

Your buyer did not cancel the order. The Order Status Cancelled refers to the replacement of the tracking number.

 

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Community Member
Posts: 18
Registered: ‎12-06-2007

Re: Buyer cancelled order after it was shipped and received

in reply to hiwesdon

@hiwesdon, the order was cancelled before I changed the tracking number. The details screen did not change between when I checked my acocunt and when I updated the tracking info. I thought maybe it was due to the item arriving, but it got delivered on the 7th, so if that was the case, I imagine it would be cancelled on the 7th. And why would PayPal take 5 or 6 days to notice a wrong tracking number? It's all just really weird.

 

I'm glad the order arrived and I got good feedback and everything, so I probably am becoming too concerned about this. But I just wanted to try and find out what was going on in the event it happens in the future so I know what to do, if anything. I emailed the seller (since eBay's messaging system continues to not work for me) and never got a response.

 

But thank you - and everyone else too - for your assistance. Thanks for taking a few minutes to help out. :smileyhappy:

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misfitfun
Community Member
Posts: 2,021
Registered: ‎04-14-2005

Re: Buyer cancelled order after it was shipped and received

in reply to thriftclosetgoodies

If the money is available to you(not refunded or held)don't worry about it.May mean they noticed bad tracking number

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