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birthdaysparkletoenailpolish
Community Member
Posts: 71
Registered: ‎10-07-2006

How do I close an unpaid case?

I clicked where it says resolution center and typed in the item # but I just keep getting a message that says I already opened an unpaid case. I want to CLOSE it tho.

 

HELP! Thanks.

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black*max
Community Member
Posts: 9,276
Registered: ‎02-12-2008

Re: How do I close an unpaid case?

in reply to birthdaysparkletoenailpolish

Open the resolution center, under My Cases click on the case you wish to close.

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Teach a man to fish and you've lost a good customer.
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robsgolfshop_nc
Community Member
Posts: 207
Registered: ‎04-25-2010

Re: How do I close an unpaid case?

in reply to birthdaysparkletoenailpolish

It can only be closed once 96 hours have passed since it was opened........



Rob's Golf Shop - A small, friendly business with a very simple name.
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birthdaysparkletoenailpolish
Community Member
Posts: 71
Registered: ‎10-07-2006

Re: How do I close an unpaid case?

in reply to robsgolfshop_nc

Oh, I get it. I had to click where it said Receive Fee Credit. I couldn't figure it out before.

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Community Member
Posts: 1
Registered: ‎11-22-2013

Re: How do I close an unpaid case?

in reply to birthdaysparkletoenailpolish

Did you just click receive fee credit? I have an unpaid case also and I assumed there was another option where it would just say "close case." After the four days. Thanks in advance.

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ywhat4now
Community Member
Posts: 3,470
Registered: ‎06-03-2011

Re: How do I close an unpaid case?

in reply to shadowstorm34

shadowstorm34 wrote:

Did you just click receive fee credit? I have an unpaid case also and I assumed there was another option where it would just say "close case." After the four days. Thanks in advance.


  Shadow................yes, just click the receive fee credit and if it hasn;t been long enough yet (96 hrs), it will tell you when you can close to receive your credit.

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