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Help! Guide Drop-down Menu Doesn't work. ebay won't fix it. Can't delete it

Help! Guide Drop-down Menu Doesn't work. ebay won't fix it. Can't delete it

experience.counts
Enthusiast
Hey, anybody else getting STOPPED by ebay from managing your guides? I have complained for WEEKS now- but ebay won't fix the problem; they only send me canned messages after making me wait days without any response.
The problem is that the Drop-Down menu, which is located to the right of the Edit link (the blue color down arrow) DOES NOT WORK. I cannot Delete or remove any of my guides because these features are only accessible from the Drop-down menu! I don't want to EDIT my guides- I want to DELETE.
After getting nowhere with customer support- getting "I am an idiot & don't know how to use my own computer" messages saying I need to clear my cache & cookies and set my java script properly- which is all horse you-know-what (I have used my computer correctly for many years now); I finally got ebay to admit they have a system malfunction. But they won't fix their failure.
After a couple of weeks of complaining & getting treated like I don't know anything, I got frustrated & asked if I cancel my account, will that delete my guides? I waited another couple of days just to find out cancelling will not delete guides. So I am trapped by ebay- they are holding my guides without providing any way to manage them.
This seems like it is a deliberate action (or lack of it) by ebay to prevent me from removing my guides. Ebay guides generate internet activity for ebay, and results in them making money. I don't believe ebay wants to fix their admitted system malfunction, and they are making no attempt to fix it. It is not that hard- they have a properly working Edit link, they can easily make a Delete link and get rid of the drop-down menu that doesn't work.
I'd like to hear if any other guide writers are Locked Out from using your drop-down menu too?
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3 REPLIES

Help! Guide Drop-down Menu Doesn't work. ebay won't fix it. Can't delete it

Help! Guide Drop-down Menu Doesn't work. ebay won't fix it. Can't delete it

in reply to Nov 16, 2007 5:35:20 AM
guidereader
Trailblazer
try it now, it should be working!
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Message 2 of 4

Help! Guide Drop-down Menu Doesn't work. ebay won't fix it. Can't delete it

Help! Guide Drop-down Menu Doesn't work. ebay won't fix it. Can't delete it

in reply to Nov 18, 2007 11:49:12 AM
jhayton123
Enthusiast
my drop down boxes in my ebay won't drop does anyone now why this is please ?
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Message 3 of 4

Help! Guide Drop-down Menu Doesn't work. ebay won't fix it. Can't delete it

Help! Guide Drop-down Menu Doesn't work. ebay won't fix it. Can't delete it

in reply to Nov 18, 2007 10:46:22 PM
guidereader
Trailblazer
mine works and even on the guides i wrote awhile back but never got around to finsihing, jhayton123, i don't see any guides for you?
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