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jsrusco
Community Member
Posts: 139
Registered: ‎05-21-2012

Buyer wants to return phone after having it for over 2 weeks....

Hello! I just got a message from a buyer who is having issues with the used cell phone that he/she bought from me. Before sending the phone out, I made sure all features function as intended and made sure the buyer won't have any issues. The phone was totally fine and in full working order before I sent it out. The item was received by the buyer on 11/9 and he/she is just now sending me a message 2 weeks and 3 days later saying that the SD card slot spring is broken and does not hold the card. This can only be broken if someone tries to put the card in the wrong way or they are just not doing something right and end up breaking it. I just don't know what to do because 2 weeks is a long time to have a phone and anything could happen within that time limit. He/she could have dropped the phone or broken it on their own during that time. I do have a disclaimer saying: "RETURNS:  All Sales Final, unless there is a major error in our listing.  Errors must be reported within 7 calendar days of receipt of item (date is determined by the delivery confirmation date)."  Does my disclaimer matter?

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Community Member
Posts: 4,267
Registered: ‎03-19-2006

Re: Buyer wants to return phone after having it for over 2 weeks....

in reply to jsrusco

buyers have 45 days to report "errors" to ebay and get a refund.



your disclaimers has no effect of buyer protections complaints.



"all sales final" only means "i won't help you so file the complaint with out bothering me..."

age is a measure of time , wisdom is the measure of how we used that time
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Community Member
Posts: 98
Registered: ‎03-19-2009

Re: Buyer wants to return phone after having it for over 2 weeks....

in reply to jsrusco

Please learn to "chose" your words more carefully. 



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jsrusco
Community Member
Posts: 139
Registered: ‎05-21-2012

Re: Buyer wants to return phone after having it for over 2 weeks....

in reply to jsrusco


Please learn to "chose" your words more carefully. 




What are you referring to? I did not use any curse words or profanity.

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jsrusco
Community Member
Posts: 139
Registered: ‎05-21-2012

Re: Buyer wants to return phone after having it for over 2 weeks....

in reply to jsrusco


Please learn to "chose" your words more carefully. 


 


 




*choose by the way....

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theatricalhead2toe
Community Member
Posts: 3,611
Registered: ‎01-25-2009

Re: Buyer wants to return phone after having it for over 2 weeks....

in reply to jsrusco

Nope, your disclaimer doe snot matter.



Buyer have 45 days to find an issue with the item and open a case.

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