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Community Member
Posts: 1
Registered: ‎01-06-2013
why cant i open a case?

i purchased an item yesterday and one hour after i payed for it the user deleted there ebay account, both paypal and my bank said the payment went through but ebay wont let me open a case or cancel the entire transaction.

Other Answers: 2
Community Member
Posts: 7,507
Registered: ‎06-17-2005
in reply to db03cobra

TRY IN PayPal Resolution Center. You may have more luck there with a NARU (Not A Registered User) account.

Community Member
Posts: 21,049
Registered: ‎01-23-2011
in reply to db03cobra

You can't open an ebay case for non delivery until the last calculated day of delivery has passed.


Paypal "NARU" case? Maybe...Personally, I have never used it.