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Community Member
Report a frequent Non paying buyer?
Posts: 3
Registered: ‎02-06-2009

I have come across frequent buyers/bidders that do not pay, and the only option to "resolve" is to open an Unpaid Item Case.
What good does this do for the seller? Not a thing.
And you CANNOT leave negative feedback for the buyer, which is beyond ridiculous.  So the only thing you can do is leave them positive feedback and say "Beware" or "NON BUYER"?!
Very unfair because all you have for the quickest way to look at for their feedback stats is their percentage or how many positives they have.
Is there a way to report a buyer that frequently does this?
I have noticed 12 feedbacks with NON BUYER, never paid, or Beware, feedback.

It is pretty unsettling that the buyer cannot help these matters like a 2 strike case, all they are opted with is a unpaid item case.  whoopty-doo.  What does that do for the buyer? Nothing which means they can continuously do this as often as they like and all the sellers are going to do is fall into his doing and give him positive feedback because this...is...their....only...option!

Other Answers: 8
pi_r_square
Community Member
Posts: 18,695
Registered: ‎02-25-2003
Answered
in reply to grvrobnbstard

What good does this do for the seller? Not a thing

 

False.

 

Closing the UPI, and stating you were not paid, does several things for sellers:

 

1.  It will refund YOUR Final Value Fees

2.  It will give the bad buyer a nonpayment strike.  Two of those in a year, and smart sellers can block bids from that seller

3.  It will allow OTHER sellers to block bids from the bad buyer (see #2)

 

I have noticed 12 feedbacks with NON BUYER, never paid, or Beware, feedback.

-- If the other sellers completed the UPI process, YOU could have blocked the bids.

 

So, do not complain that eBay is not helping you, when you refuse to use their tools!  Apparently both you and those 12 other sellers did not take the time to learn how to file the Cases, and use the tools effectively.

 

 

 

 



 Please return to your question soon, and click "Accept as Solution" for any helpful answers, from any responder. If you were asked for clarification, please add your comments very quickly -- otherwise the responders may be unable to give further help
gosimus
Community Member
Posts: 2,327
Registered: ‎04-06-2005
Answered
in reply to grvrobnbstard

< the only option to "resolve" is to open an Unpaid Item Case. >

 

Yeppers.  And give them a non-paying buyer strike. Have you been doing that?

 

 

 

 

 

Community Member
Posts: 5,950
Registered: ‎04-21-2007
Answered
in reply to grvrobnbstard

What good does this do for the seller? Not a thing.

 

 That is an incorrect statement.  Filing the UPI cases and closing them when payment is not received results in a strike on the buyer's account.  If he racks up two strikes, his buying activities will be severely curtailed for one year.  How?  Most sellers have blocks in place to prevent those with 2 or more strikes from bidding & buying.

 

To Set Buyer Requirements:

 
Go to your My eBay > Account tab > Site Preferences > Buyer requirements and block buyers who:

 
- Don't have a PayPal account

- Have received 2 Unpaid Item strike(s) within 12 Month(s)

- Have 4 Policy Violation report(s) within 6 Month(s)

- Have a feedback score of -1 or lower

And you CANNOT leave negative feedback for the buyer, which is beyond ridiculous

 

NOT so ridiculous.  Negative feedback never stopped anyone from bidding or buying.  The UPI process is much more effective, if you use it properly.

 

So the only thing you can do is leave them positive feedback and say "Beware" or "NON BUYER"?!

 

No, you cannot do that.  It is a policy violation for a seller to leave a feedback comment like that.  If the buyer were to report it, the comment will be removed and YOU will receive a violation strike on your account.

 

Let the system work for you.  It works great for me.

____________________________________________________________________________

“To be able to ask a question clearly is two-thirds of the way to getting it answered.” – John Ruskin
pi_r_square
Community Member
Posts: 18,695
Registered: ‎02-25-2003
Answered
in reply to grvrobnbstard

Member since: Dec-22-04 in United States

 

... and still does not know how to use the UPI process or bidder blocks effectively.  How can we help OPs like that ... who REFUSE to help themselves?  X-(

 

 



 Please return to your question soon, and click "Accept as Solution" for any helpful answers, from any responder. If you were asked for clarification, please add your comments very quickly -- otherwise the responders may be unable to give further help
divwido
Community Member
Posts: 8,008
Registered: ‎12-05-2005
Answered
in reply to grvrobnbstard

Did not bother to learn anything while you were here?

 

BLOCK ALL BUYERS WITH TWO OR MORE UNPAID ITEMS IN ONE CALENDAR YEAR

 

That's in selling preferences.

 

 

mrsmtn
Community Member
Posts: 13,056
Registered: ‎08-14-2008
Answered
in reply to grvrobnbstard

But if you do things correctly you never have to look at them or anything about them.  Filing the Unpaid Item case credits your final value fee back and issues them a nonpayment strike.  THEN go to Account, Site Preferences, Buyer Requirements and block members with more than one nonpayment strike -- and voila!  They are blocked.

And you don't even have to commit any violations to do it!

centerhill73
Community Member
Posts: 21,603
Registered: ‎01-23-2011
Answered
in reply to grvrobnbstard

Leaving a negative comment on a positive feedback is a violation of the regulations, and can get the seller sanctioned. It will be removed by ebay if it is reported by anyone.

 

In the old days of negative feedback for buyers, it really didn't do any good anyway, or stop them from buying anything they wanted.

 

A closed UPI case against the buyer does a lot of things....like blocking them from buying from sellers that are knowledgeable enough to have their buyer requirements set to block bidders with 2 or more strikes. It DOES work. We have deadbeat buyers here everyday begging for help to remove their strikes.

kraloe
Community Member
Posts: 44,335
Registered: ‎05-11-2005
Answered
in reply to grvrobnbstard

I don't get it. If these are frequent non-payers that have those BEWARE Feedbacks, why do you let them win your auctions?

Or are you saying that you prefer to violate eBay policy by leaving these beyond-ridiculous BEWARE FBs instead of the buyers getting UPI strikes and you having your buyer Requirements set to block bidders with UPI strikes?