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on 07-03-2012 01:45 PM
I am having a terrible time dealing with eBay management. I am seeking a resolution that doesn't require my attorney to contact them, though I will be willing to do so if I get no resolution.
on 08-06-2013 01:29 AM
on 10-29-2013 07:03 PM
on 07-03-2012 01:46 PM
Your attorney may not even take on the complaint unless you have complied fully with every policy and procedure. Could you tell us the problem and maybe we would have some educated input?
on 03-04-2014 01:29 PM
How do I make formal complain about Ebay customer service ? All my listings are relisted. All my sales gone down, I had selling end of season in a loss. and ebay does not contact me before refunding.
on 07-03-2012 01:53 PM
Calling the CS line is not the correct venue for what you want. You'd have to find the contact info for eBay corporate.
But, as I said, maybe we could save you the headache.
on 07-03-2012 01:49 PM
Okay - go ahead.
Let us know what the attorney does for you.
on 07-03-2012 02:17 PM
If you can't or Won't obey ebay's Policies and procedures then I recommend not using Ebay (Attorneys would just laugh at this), with that -1 score you wont be able to do much buying or selling on Ebay if at all. If you want to continue then I suggest reading the policies and procedures and also reading the Answer Center-which other Sellers and buyers like myself can give you advice, I used the answer center when I first started to avoid pitfalls and non paying buyers, this is an excellant Place to learn, you learn from OTHER Members and I would strongly suggest you do, we are here to help you. I would also recommend buying small items and Leaving positive Feedback (so you can get positive feedback as well) Immediately to help build your score up. Good Luck on whatever decision you make on weither or not you continue with Ebaying.
on 07-03-2012 01:54 PM
Sorry, but if you are referring to the negative FB you received, it does not qualify for removal.
If you do not have proof of delivery of the item to the buyer, the FB is true ... and truth is the best defense against libel.
on 07-03-2012 01:48 PM
call and ask to talk to a supervisor and if you get no satisfaction talk to their legal team. C/S reps.just answer phones and give you quick answers, You want to talk in depth
on 07-03-2012 02:05 PM
Have your attorney read eBay policies, and he will tell you that you don't have a case.
on 07-03-2012 02:02 PM
If you are looking for support for not shipping the sunglasses to the buyer, it's not gonna happen. You failed to honor the sale and violated policy by circumventing the reserve fee.
on 07-03-2012 01:53 PM
Is it true that you offered sunglasses for auction, then refused to ship them to the winning bidder? So you got a well-deserved negative FB. Neither Ebay management nor an attorney will take away the negative feedback score you have just now.
having a score less than 1 will make it very difficult for you to either buy or sell on Ebay in the future.
That's the penalty you pay for jumping into selling before taking the time to learn all the ropes.
Go ahead, pay an attorney $300 an hour and he will tell you the same thing.
on 11-07-2013 02:23 AM
AS you can see from giftscollectablesetc answer, this forum is full of eBay shills who deny that eBay ever violates its own policies.
And as shills, they would never admit that by violating those policies, they have released you from any contractual obligation.
As you can further see from 209realdeal response, fraud on behalf of eBay representatives is a constant problem (which means that giftscollectablesetc is an outright liar). That's also why eBay refuses to advise you in writing: It's illegal in most states to record a phone call without informing the other party, and eBay will hang up on you if you tell them you're recording the conversation, so telephon-only support is an attempt to hide evidence of their own contract violations.
In other words, this place is a giant class action lawsuit just waiting for someone to find the right lawyer to represent that class. I have stacks of evidence and I want to see several levels of eBay management in jail.
I just spoke up to support your efforts to find a solution. I want to encourage you to spend your time seeking action against eBay, since I don't have that much spare time of my own.
on 04-22-2014 04:02 PM
Ebay has the worst customer care team and managers. Have never came across a company who treats its customers (buyers and sellers) in such a way as in: hanging up phone calls, not calling back, and even shouting at their customers! They should not be allowed to have a call centre when even the managers dont have a clue on how to treat people. Does the company have any moral?