The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 05-06-2013 08:29 PM
Is it eBay policy that a seller give you a tracking number? I have been having a lot of sellers not giving them and have lost track of some of the purchases that I made.
on 05-06-2013 08:33 PM
Sellers are not required to give you a tracking #. They are not even required to ship with tracking, however, if a dispute is open, they would need tracking proving delivery to win the dispute.
Alot of the post offices are not even scanning items as they come through, so sometimes even with tracking, it's hard to see anything.
on 05-06-2013 08:36 PM
no, it is not policy to purchase delivery confirmation, nor is it policy to upload the tracking number. eBay encourages sellers to upload tracking and it is done automatically when the label is printed through eBay. Top rated sellers must upload their tracking by the next business day, on 90% of their listings, or not qualify for TRS status and discounts. If a seller ships without DC, they lose their seller protection, but just because it isn't uploaded doesn't mean the seller didn't purchase it.
on 05-06-2013 09:08 PM
Actually there is no particular need to track your purchases. All you have to do is wait until 2 or 3 days past the estimated date of arrival, and if they still have not arrived, call the seller to make sure he sent it. You have 45 days of buyer protection so no need to open an Item Not Received case before 4 or 5 weeks have passed.