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Community Member
Posts: 3
Registered: ‎03-25-2012
Accepted Solution
Do sellers have to give you a tracking number?

Is it eBay policy that a seller give you a tracking number? I have been having a lot of sellers not giving them and have lost track of some of the purchases that I made.

Accepted Solutions: 3
trinitybball23
Community Member
Posts: 6,210
Registered: ‎04-16-2008
Answered
in reply to jcb31956

Sellers are not required to give you a tracking #.  They are not even required to ship with tracking, however, if a dispute is open, they would need tracking proving delivery to win the dispute.

 

Alot of the post offices are not even scanning items as they come through, so sometimes even with tracking, it's hard to see anything.

=^^= Save a stray today.
darkburst58
Community Member
Posts: 1,965
Registered: ‎11-24-2011
Answered
in reply to jcb31956

no, it is not policy to purchase delivery confirmation, nor is it policy to upload the tracking number. eBay encourages sellers to upload tracking and it is done automatically when the label is printed through eBay. Top rated sellers must upload their tracking by the next business day, on 90% of their listings, or not qualify for TRS status and discounts. If a seller ships without DC, they lose their seller protection, but just because it isn't uploaded doesn't mean the seller didn't purchase it.

mrsmtn
Community Member
Posts: 13,056
Registered: ‎08-14-2008
Answered
in reply to jcb31956

No, they do not have to.

Other Answers: 1
ritacummins
Community Member
Posts: 9,883
Registered: ‎05-23-2007
Answered
in reply to jcb31956

Actually there is no particular need to track your purchases.   All you have to do is wait until 2 or 3 days past the estimated date of arrival, and if they still have not arrived, call the seller to make sure he sent it.   You have 45 days of buyer protection so no need to open an Item Not Received case before 4 or 5 weeks have passed.