eBay
  • Daily Deals
  • Gift Cards
  • Sell
  • Help & Contact
  • Shop Gifts

eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section

GROUPS

Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW

Marketing image for Groups Section

Announcements

The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

Community Member
Can a buyer reopen a case in the resolution center?
Posts: 1
Registered: ‎06-20-2010

I sold an item that a buyer opened a "Item Not as Described" case which we agreed on a partial refund.  The refund was made, case was closed and positive feedback was received.

Can the buyer now open another "Item Not as Described" case for this item again?

Other Answers: 2
sunnysouth1
Community Member
Posts: 16,026
Registered: ‎11-02-2006
Answered
in reply to thegig10

No, only one case per transaction can be filed.


Sunny

"If the world were ruled by women then there would be no war… just a couple of nations not talking with each other."

Community Member
Posts: 2,545
Registered: ‎11-21-2006
Answered
in reply to thegig10

No, once a case is cloed it"s closed, BUT!! the decision of that case can be apealled.