The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 08-02-2013 01:51 PM
I have a photo of an item that would not upload to the resolution center last night when i opend a case.
Where can i upload this photo for the claim center to see?
Can somoene please help wih this issue?
08-02-2013 01:55 PM - edited 08-02-2013 01:56 PM
It is not possible to send a photo to the resolution center directly. If eBay wanted it they would request it.
You CAN attach it to an email to the Seller via eBay Messaging Center - eBay can read those if need be.
on 08-02-2013 11:48 PM
If the seller doesn't agree to take it back for a refund then open a SNAD case. There is no need to send pictures to the resolution center. Even if you could ebay wouldn't use the pictures to make a decision anyways. They have no way of knowing if that is even the same item the seller sent you. 99.9% of resolution cases are determined by bots and not by humans.