The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 03-26-2012 03:25 PM
I sent an invoice to a buyer with the wrong freight amount on it and need to redo it. How do i revise my origional invoice?
on 03-26-2012 03:40 PM
Make sure you also set you invoices so they can't be changed by the buyer. Once you set that block...no buyer will ever be able to do that.
Go to ACCOUNT...........SITE PREFER...........PAYMENTS FROM BUYERS...........click SHOW...............you will see "ALLOW BUYERS TO EDIT PAYMENT TOTALS...........you want that set to NO...........If not set they could change amount of item or make the shipping disappear.........
on 03-26-2012 03:35 PM
Drop down menu on the right side in your "SOLD" section.
About 3/4 of the way down you will see "SEND INVOICE"...make changes and send. easy peasy
on 03-26-2012 03:35 PM
If you want to charge your buyer more - that cannot be done. If you charge even 1 cent more than what is in your listing when it ended, you will be involved in some major violations that can get you into serious trouble. Even if the buyer agrees to pay more - it is illegal and against policy.
If you need to refund, then allow the buyer to pay, login to your PayPal account and open the details, click the refund link and enter the correct amount.
on 02-21-2013 05:14 PM
None of this information is helpful.
If you send an incorrect invoice and then uncombine the purchases, there no longer is a Create Invoice link or button anywhere. I've been looking for twenty minutes.
There USED to be a way to do it but I guess that got changed.
My buyer needs to pay. I need to ship. She needs it soon. I have no way to regenerate the combined invoice.
How do we do it? If you do a search on Google you will find thousands of people asking the same question.