The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 07-25-2012 09:00 PM
You go to your sold items - on the left of your my ebay page under sell. Find the item and on the right under more actions click on the paypal transaction. Then in the middle of the page for the paypal transaction details will be the link to refund. Be careful as the full amount is already inputted into the box - just highlight it and put in the partial amount.
on 07-25-2012 08:57 PM
To refund someone on a purchase-in full or in part-you would go back to the payment source like Paypal and issue the refund.
If the money was paid from money in Paypal it will go back into Paypal. if it was funded from a credit card the refund will go back to the credit card.
on 07-26-2012 11:18 AM
The links to view PayPal transaction from eBay are often invalid.
Just login to PayPal and find the payment and click Details and then halfway down is the Refund Link.
on 07-25-2012 09:01 PM
As mentioned above, you will need to go back to the original transaction. If it was paypal, and you are on the page of the specific transaction you want to issue a refund for, there will be an option given, saying ISSUE REFUND. Then you are directed to another page, on which you are able to refund which ever sum you wish. Hope that helps!*;-) Ciao