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on 10-31-2012 09:21 AM
Hello, I paid 4 pcs MP5 on Ebay ( 10/24/12 "4.3 Touch Screen 4GB MP3 MP4 MP5...." $119.56).Then I asked the seller to cancel the transaction and return the money.He agreed,and the status of the purchase that you see is "your payment has been refunded" but I do not see $119.56 in my account on Paypal and on my bank card they are not.please explain how I get the money?thanks.
on 10-31-2012 09:25 AM
IF your "bank card" is a debit card not credit then the funds will stay in your PayPal account but they won't add to your balance until Completed.
You'll have to manually Withdraw to your checking account.
on 10-31-2012 09:24 AM
Do not look in your PayPal account balance.
Look on your list of transactions for Record of the refund.
IF you paid by credit card you will see two transactions. The first is the refund from the seller to your PayPal account. It may take a few days to be Completed unless the seller still had funds in their account to make it instant.....
Once it is Completed then the transfer to your card takes place. It can take a week for your online statement to have the credit posted.
Funds do not add to your balance or refund your card immediately.