on 09-17-2012 02:33 PM
I recently sold an item and realized that I could not ship it the way I specified. In order to ship it properly I had to cancel the transaction and relist the item. The buyer agreed to cancel, but now does not want to re-buy it, do they automatically get a refund for their purchase?
on 09-17-2012 02:52 PM
No, you have to go PayPal find that particular transaction and click on issue refund.
In order to get your fvf back, you should also forward a request to cancel transaction to your buyer, once they agree, eBay would credit your fvf back to your account.
on 09-18-2012 10:08 AM
Login to PayPal, find the transaction, click on Details and halfway down the page is the Refund Link.
You should have done so before sending the cancellation.