The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups are a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 10-28-2012 07:45 PM
A buyer bought three of my items because I agreed to reduce the price. How can I change the price on the invoice before I send the invoice to the buyer so that will not be charged the original listing price?
on 10-28-2012 07:54 PM
Bill_and_ellie is technically correct. The sale price cannot be changed. However, you can do adjustments other than just the shipping. Click on "send invoice" There is a box under the shipping amount for "seller discounts". Just enter the amount you want to deduct from the total AND put a minus sign (-) in front of the deduction. Preview it before sending to make sure it is correct, then send it to your buyer with a note about the deduction you are giving him.
on 10-28-2012 07:52 PM
As already mentioned ... only the cost of shipping can be reduced.
You'll have to tell the buyer you will give them a partial refund AFTER they have paid the full amount stated in eBay's invoice.
on 10-28-2012 07:47 PM
The price of the items can not be changed. You can adjust the shipping. That is your only option.
on 10-28-2012 07:52 PM
You can't sell items for less than they're listed for.
Could you reduce the shipping charge to free? You can do that.
on 10-28-2012 07:51 PM
You should have revised the listing before they did the BIN. I see your listing had free shipping, so you can't even adjust that to anything lower.
It was a violation for them to ask you to step out of your listing terms and give them a better price.