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on 10-28-2012 07:45 PM
A buyer bought three of my items because I agreed to reduce the price. How can I change the price on the invoice before I send the invoice to the buyer so that will not be charged the original listing price?
on 10-28-2012 07:54 PM
Bill_and_ellie is technically correct. The sale price cannot be changed. However, you can do adjustments other than just the shipping. Click on "send invoice" There is a box under the shipping amount for "seller discounts". Just enter the amount you want to deduct from the total AND put a minus sign (-) in front of the deduction. Preview it before sending to make sure it is correct, then send it to your buyer with a note about the deduction you are giving him.
on 10-28-2012 07:47 PM
The price of the items can not be changed. You can adjust the shipping. That is your only option.
on 10-28-2012 07:52 PM
As already mentioned ... only the cost of shipping can be reduced.
You'll have to tell the buyer you will give them a partial refund AFTER they have paid the full amount stated in eBay's invoice.
on 10-28-2012 07:52 PM
You can't sell items for less than they're listed for.
Could you reduce the shipping charge to free? You can do that.
on 10-28-2012 07:51 PM
You should have revised the listing before they did the BIN. I see your listing had free shipping, so you can't even adjust that to anything lower.
It was a violation for them to ask you to step out of your listing terms and give them a better price.