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on 12-08-2012 02:48 PM
I have sold an item on Nov.6,the tracking number is 9405509699939252095345. The buyer have comfiremed the deal but my paypal account have not receieved the money.
on 12-08-2012 05:22 PM
Your PayPal account should have received the money before you shipped!
If your account is not set up correctly, or you have an incorrect email for payment on the listing, the buyer's payment can't transfer to you. Your buyer can Cancel it and get the item free....
Did you link your eBay and PayPal accounts?
Did you confirm your email after you opened your PayPal account?
Look at the listing itself, click on Sell Similar and scroll down to see what email you listed for payments:
If there is a typo, buyer payments can't transfer.
on 12-08-2012 03:01 PM
Both seller & buyer have already exchanged feedback on the transaction...that is why I suggested they call Paypal.
on 12-08-2012 02:58 PM
You should not have a "tracking" number until the buyer has paid you and the funds are in your PayPal account. Have you actually shipped it? If so, you've probably given your buyer a gift.
on 12-08-2012 03:30 PM
i will assume you are referring to the
Amazon Kindle Fire 8GB, Wi-Fi, 7in - Black
Looking at the positive feed back left for you by the buyer , you can see he acknowledged to had received the item and he has not problems with it.
Call Pay Pal and find out where you money is at this time ,
you have sufficient proof of delivery and not problems with that transaction
always check your Pay Pal account to be sure the money is there before you ship
on 12-08-2012 05:24 PM
PayPal does not show payments subject to the new seller hold as Pending.
Only eChecks and payments under investigation are pending. You never ship pending payments until they are completed.
Payments subject to the new seller hold show Completed-Funds Not Yet Available but OK to Ship on the Details page.
on 12-08-2012 02:59 PM
Are you saying that you never verified with Paypal that the money was there and it was ok to ship?
Or is the money in Paypal just "pending" ?????