eBay
  • Daily Deals
  • Gift Cards
  • Sell
  • Help & Contact
  • FedEx One Rate

eBay Community

THE ANSWER CENTER

The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.

View All Questions

Choose a topic to view

Marketing Image for Answer Center Section

GROUPS

Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!

CHOOSE A GROUP TO VIEW

Marketing image for Groups Section

Announcements

The latest news and updates affecting eBay buyers and sellers

Marketing Image for Announcements Section
Go Now

EBAY COMMUNITY POLICIES

Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.

Marketing image for eBay Community Policies Section
Go Now
Showing results for 
Search instead for 
Do you mean 

My Profile

Welcome!
PEOPLE YOU FOLLOW

Connect with Fellow eBay Community Members!
Register or Sign In Today!

Community Member
I didnt receive my item.
[ Edited ]
Posts: 1
Registered: ‎07-12-2011

Hi,

I never received my item.
I contacted the seller, contacted pay pal,contacted ebay...

The seller didnt send me anything.
How does ebay control that??? Why didnt you solve my problem until now?

I bought on 9th august 2013.
And today I receive e-mail from ebay for feedback??? Absurd!!

Other Answers: 4
wafepar
Community Member
Posts: 378
Registered: ‎03-24-2011
Answered
in reply to chicoruso

Did you check Correios (Brazilian mail) website? Sounds to me that Brazilian mail is tracking First Class packages.

 

Correios (Portuguese version):

 

http://www.correios.com.br/sistemas/rastreamento/default.cfm

 

 

 

 

Community Member
Posts: 2,419
Registered: ‎01-01-2011
Answered
in reply to chicoruso

You're located in Brazil. Most likely your seller was located in some other country and the transaction was an International transaction. Correct?

International shipments take on average 30 days to be shipped, processed through two countrys' customs and delivered by your postal system. Some shipments take longer up to 45 to even 60 days. But E-bay only allows buyers (YOU) 45 days of Buyer Protection. International buyers need to balance the lengthy delivery time and the ability to open a dispute within E-bay when the item is not received. You didn't follow E-bay's guidelines to open a dispute and now you can't since you are now at day 50 and out of  time for Buyer Protection.

If you funded the transaction through a credit card, you only option would be to attempt a chargeback through them. There was no mention if the seller entered the tracking DC number in the transaction. If you have a tracking number, then it is a custom's number. Check with your country's customs office to see if they can locate.

 

Absurd being asked for feedback for a item you never reported as  not receiving by opening a Item Not Received Dispute? Who is really the party at fault - you or E-bay?

 

 

 

my*quiet*place
Community Member
Posts: 7,709
Registered: ‎06-17-2005
Answered
in reply to chicoruso

 

 

Under Buyer Protection we have 45 days from the date of Payment to file a Case.

 


If the deadline passes, the option may be a charge back with the credit card company, if payment was funded that way.

2noggins
Community Member
Posts: 7,926
Registered: ‎03-26-2008
Answered
[ Edited ]
in reply to chicoruso

Did you file an item not received dispute with either eBay or PayPal? You had 45 days to do so and it seems you ran out of time.