The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 06-17-2013 08:00 AM
I cancel my order right after I had purchased it and the seller agreed to cancel it. So we did it tru the eBay center. But today my payment went through on PayPal and I was charged for the item. How can I get my money back?
on 06-17-2013 08:06 AM
You need to do a mutual cancellation so that the seller can get her seller fees back as well as you getting refunded. Good luck!
on 06-17-2013 08:05 AM
You mean you paid and then you cancelled the order? I wonder why you did it that way.
Tell the seller to refund.
on 06-17-2013 08:02 AM
You contact the seller and ask them to ship the item since you paid for it.
You are not supposed to cancel orders. Auctions are contracts.
Or, ask the seller to issue a refund.