The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 07-28-2012 07:18 PM
Okay so On the day July 9,2012 a buyer opened an "Unathorized Claim" case in Paypal. But I had shipped the item and stuff. So I provided Tracking and everything. So it has been delivered. And today is July 28, 2012. Its about to be exactly 20 days since the case has been open and the status is still "Being Reviewed By Paypal". I want my money that I made out of that transation. I had contacted Paypal Like on July 10, 2012 and they said when its delivered and stuff theyll give me the money. They also said it usaully takes 10 days to resolve problems. Its been double of that. I have been patient but I need the money. So what do I do? Do I contact Paypal or what? I have been waiting and nothing!!!. Thanks
on 07-28-2012 07:19 PM
on 07-28-2012 07:44 PM
If it like shows "delivered and stuff, you need to like call paypal again and stuff. Like, good luck with this and stuff.
on 07-29-2012 12:16 PM
Did you provide the tracking in the resolution center?
Was it uploaded to the payment on PayPal?
Did you contact your buyer, they may not have recognized your name on their bank statement or spouse may have filed not knowing about the purchase. Mistaken disputes do happen....
on 07-28-2012 08:55 PM
An unauthorized claim means that someone had their credit card stolen or had their ebay account hacked and was used to buy your stuff. I would imagine that person is having a rougher time than you. The following is from Paypal:
After careful review of the buyer's account activity and any information you provide, we reach a final decision and closeTo end a dispute or claim. A closed dispute cannot be reopened or escalated to a claim. We auto...final decisionPayPal's decision resolving and closing the case..
While most claims are resolved within 30 days, complex cases may take longer.
If the case is decided in your favor, the funds that were held are released to your account.
You can track the progress of your claim and respond to requests for information in the Resolution Center.
We notify you when we come to a decision.