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Community Member
How do I give a refund.
Posts: 1
Registered: ‎10-08-2012

I need to Give a complete refund to a Buyer. How do I do this?

Other Answers: 3
pinkflamingo2855
Community Member
Posts: 2,426
Registered: ‎08-26-2005
Answered
in reply to lakeflyer2012

go to the paypal details page, the refund link is about 1/2 way down the page.

"Some cause happiness wherever they go; others whenever they go"
Oscar Wilde
divwido
Community Member
Posts: 8,008
Registered: ‎12-05-2005
Answered
in reply to lakeflyer2012

Go to paypal and find their name.  Open the transaction and near the bottom is a refund like.

 

Also, if things are still polite-send them a cancelation request.  If they agree you will get your final value fees credited back to you.

auntella
Community Member
Posts: 5,903
Registered: ‎02-06-2010
Answered
in reply to lakeflyer2012

Do not send a refund until you have the item back in your hands. If you do, you can lose the item and the money. If the item was broken during shipment, ask for pictures and if the item is beyond repair, then you can tell them not to send it, if you don't want the pieces. The buyer is supposed to pay the return shipping.

 

When you refund, you refund the original price and the original shipping.