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on 02-07-2013 05:24 AM
I`ve bought an item on ebay 39 ago. I haven`t recieved it so now I have to open a case to get my money back. It`s my first purchase on ebay so I decided not to register an account on PayPal. To pay for this purchase I became a PayPal guest user and I can`t login to PayPal to open a case because guest users don`t have login and password. So now I don`t know how to get my money back.
Now I registered an account on PayPal but I need transaction ID to open a case. There is no information about that transaction on my PayPal account. How can I find this transaction ID?
on 02-07-2013 05:27 AM
As a guest payer in PayPal, the Transaction ID you need to open your case is in the confirmation email from PayPal.
If you no longer have this email - call PayPal.
PayPal - Help - Contact Us
on 02-07-2013 10:01 AM
You must open a PayPal account using the same credit card and email address in order to receive a refund when you pay as a guest.
There is no other way to get the refund processed from the seller to your card. It must go through PayPal.
on 02-07-2013 05:29 AM
It should be in your "Purchase History" under "My EBAY".........(If you bought the item through EBAY)
If you bought the item outside of EBAY then you are out of luck.