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Does my account email address have to match my Paypal email address?
Posts: 1
Registered: ‎02-10-2013

The buyer claims he made a payment.  It never showed up in the Paypal account attached to my ebay account.  My ebay account and Paypal account do not share the same email address.  He claims this is why it did not show up.

Other Answers: 3
pi_r_square
Community Member
Posts: 18,695
Registered: ‎02-25-2003
Answered
in reply to bmilo31

Does my account email address have to match my Paypal email address?

 

Yes.

Your buyer is correct!

 

Add the other email address to the list of 8 permitted email addresses in your PayPal account, and then collect the money.

 

... unless you do not want to get paid.

 

 

Read ALL of this: 

http://pages.ebay.com/sellerinformation/howtosell/sellingbasics.html

 

Then, put a copy of this under your pillow, so your brain can absorb it while you are asleep: 

http://pages.ebay.com/buyerprotection/sellerFAQ/index.html

 

Also, since you have not purchased anything on eBay,Read ALL of this: 

http://pages.ebay.com/help/buy/basics.html

 



 Please return to your question soon, and click "Accept as Solution" for any helpful answers, from any responder. If you were asked for clarification, please add your comments very quickly -- otherwise the responders may be unable to give further help
auntella
Community Member
Posts: 5,903
Registered: ‎02-06-2010
Answered
in reply to bmilo31

If the email address you used on your listing is a valid email address, just add it to Pay Pal. You can have 8 email addresses on your Pay Pal account.

 

If it doesn't read this link

 

http://pages.ebay.com/help/pay/claimpayment.html#form

maggie_kai
Community Member
Posts: 7,973
Registered: ‎08-25-2006
Answered
in reply to bmilo31

What email address did you use in the payment section on your listing?

That email address must be attached to your Paypal account in order to receive payment.