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on 11-24-2012 06:38 PM
When I was purchasing an item, I received a message that said "We're sorry, but your transaction couldn't be completed using the selected card, Visa x-2625. This happened because it has been denied by the card issuer." I want to know why is it happening and how to get my card to works normally. :-(
on 11-25-2012 12:00 AM
Hi. This is a problem with the card company. They are who you need to call.
I recently activated a new credit card I wanted to use & had same problem. I went to local store & it was denied to purchase a tank of gasolene. Following week it was denied to purchase $200 of postage. I called the card company & they apologized & the rep said they fixed the problem. Next month same problem with postage.
I no longer have that credit card (Cabellas club visa). I have no clue if they followed my request to put it where the Sun don't shine but I do know I will never do business with them again.
Some of these card companies want to choose where you can & cannot do business.
Sounds like you have one of these.
Good luck, Jim
on 11-24-2012 06:53 PM
< it has been denied by the card issuer >
I would call the card issuer and ask them what's the problem. There is a customer service number on the back side of your card, or you can find the number on your statement.
on 11-25-2012 01:40 PM
Great answers by everyone today and it's helpful except that the OP has not mentioned any PO mail that they have received to warn this issue was approching or if the out of date has happened with this card.
Most times lately the response is very vivid to what the actual issue is from the OP. By contacting Paypal first, as a purchased item, PP is smart enough to know and zero in on the problem immediately so not to screw up too many other purchases the OP may purchase whether it is ebay related on not. This OP also knows whether they have been able to go to the mall or buy gasoline without an issue we do not know.
Yes I do agree that in times earlier credit cards give heads up for stopping a CC without time being so short. Lately , it is over the dates and it's called rejection like bounced check.
Ol- bull whatever you were able to do, prevented a problem and they still wanted your business - so a response like this from eBay wouldn't be a correct assumption.
OP, I am agreement that you either need to correct the CC abrupt halt of your card or get it forward. By now you already have your answer and we are still kicking it around for sure.
on 11-25-2012 11:56 AM
Call the number on the back of the card, not PayPal.
on 04-30-2014 04:02 AM
When I was purchasing an item, I received a message that said "We're sorry, but your transaction couldn't be completed using the selected card, Visa x-3602. This happened because it has been denied by the card issuer." I want to know why is it happening and how to get my card to works normally
on 11-24-2012 06:47 PM
Contact Paypal and speak with them the best resolution. 1-888- -221-1161.