Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

USPS shipping and insured up to $100.00 per website and ebay

I stopped off at USPS the other day to inquire about damaged / slow shipping on USPS Ground Advantage.Per the USPS Mgr at our Branch, if the item container (box) is smashed, crushed, pushed in, it is not considered damage, until there is a hole! Seri...

Ebay not charging buyers enough shipping

I have had a recurring issue with Ebay charging buyers way to little when they buy an item. I have a couple items that I have had the same shipping stats up for a few years. I have sold a between 50-100 of them and about 95% of the time it gets the ...

Resolved! ebay email "Your listings with calculated shipping will default to eBay Labels discounted rates"

Got this notice from ebay today that buyers will be offered the discounted rates at the same (? assumed but not specified by ebay) that we usually buy labels at, unless you opt out by 5.15. Question: A hypothetical case - at present, buyer pays $5 fo...

eBay standard envelope issues

I have gotten into selling low end sports cards for about the past year now. I have been using the standard envelope with minimal issues but recently I have been starting to get quite a few shipments with no updated tracking. I’ve always shipped sing...

"Uploaded on time but no carrier scan" for freight shipments. Please advise. Top Rated at risk.

All of our freight orders continue to show up on eBay as no carrier scan.For example, we used SAIA freight for this order. We uploaded tracking (pro number) on time, and made sure to choose SAIA FREIGHT. Yet, this order (along with many more) continu...

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ESUS Tracking Still Extremely Unreliable

Hi. I still don't know if eBay ever hears any of these posts, but I wanted to put this here for the record. The ESUS tracking system is still far too unreliable, and it causes headaches for sellers because buyers look for a package and it often seems...

eBay Standard Envelopes not showing "Delivered"

I just started offering eBay standard envelope as a shipping option especially for cheaper pokemon/trading cards. A good amount of the envelopes I send out never get marked as "Delivered" so i've had a few customers file item not received claims. I'm...

USPS Mailing Options Missing?

Trying to print a mailing label for Media Mail. It is greyed out. What is the issue?

European Buyer Can't Purchase

I am enrolled in EIS and to the best of my knowledge I have not excluded any countries. But an insistent buyer in Italy finally contacted Ebay and Ebay claims my listing is for shipping to the USA only. But I have inconsistent pages, one showing excl...

Resolved! Can you use USPS priority mail boxes when shipping with USPS Ground Advantage?

Are you able to ship USPS Ground packages with the free USPS priority mail boxes?

Trouble setting additional items for free shipping

I have up to 10 of the same item for sale. $10 shipping for any number bought. I have the combined shipping checked, but it still puts $10 shipping for each item. I have a buyer that wants all 10, but I can't make any adjustments to the listing that ...

Shipping to Australia.

I'm trying to send an invoice to a buyer in Australia but the ebay system will not let me. It says I can't send an invoice to an international buyer. Why? Why does ebay always change things to make it harder? Simpler would make more sense. How can I ...

Do I need an EORI number to ship to Germany?

I'm shipping with Fedex Priority to Germany for the first time in a long time and a lot of the regulations for EU customs were updated a year or two back and it seems having a EORI number is one newer requirement for import/export into the EU/UK. I c...

Buyer in Canada

A buyer bought a pair of women’s Nike athletic pants. When I filled out the customs form and print s the shipping label it has a CS/PO Box in New York as the shipping address. Is this correct? First time shipping International. Thanks

International shipping

On March 21 2024 I received an International order for 135.00 in merchandise. I shipped the merchandise the same day to the 110 Internationale Blvd in Glendale Heights IL. Tonight I received a message from the customer wanting to know where her merch...