eBay
  • Daily Deals
  • Sell
  • Customer Support
Reply
Community Member
Posts: 1
Registered: ‎10-30-2013

anyone knows what means status null?

Hello everyone, i buy two items from a seller whit a good reputation on ebay, but the day after i buy and paid, ebay close the seller profile. Then he still send me the tracking number, and its been more than a month and the item doesnt arirve.

I check and for more than 20 days it says status NULL.

Also i check mail in my country and the package has not arrive.

my tracking number is RB221222697CN

 

So i dont know what to do, and i never see before the status NULL, anyone knows what is it??

bye

Please use plain text.
Community Member
Posts: 2,666
Registered: ‎07-15-2013

Re: anyone knows what means status null?

in reply to dnlmatus

Your time is running out, open a case in resolution about item not received:  http://ocsnext.ebay.com/ocs/cusr?query=1479

Please use plain text.
thesingingmuggle
Community Member
Posts: 2,100
Registered: ‎03-02-2011

Re: anyone knows what means status null?

in reply to dnlmatus

I would guess that it means that the tracking number you are using is not in their system.  You are getting close the the limit of when you would be able to file an Item Not Recieved case and get your money back, so you might want to look into how that process works.

Please use plain text.
Community Member
Posts: 188
Registered: ‎02-12-2002

Re: anyone knows what means status null?

in reply to thesingingmuggle

Click on treasurecove's link and file the INR immediately, then escalate, don't wait. If it's past 45 days you probably have lost your money and won't get the product. You will have no recourse if you don't file in the 45 day window.

Please use plain text.