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iluvembellishment73
Community Member
Posts: 1
Registered: ‎07-16-2012
What happens after you report a buyer for sending back an item damaged?

I've had no email confirmation yet from ebay saying they are looking into the report. All they had was a general statement at the end saying I would hear very little from them.

The buyer used a tracking number and is asking me when I am refunding their money since I recieved the item.

 

Do I email the buyer about the damage, what do I say?

 

Thank you!

Other Answers: 1
Community Member
Posts: 43
Registered: ‎04-25-2010
Answered
in reply to iluvembellishment73

My advice is to refund the seller his purchase price + original shipping. Otherwise he will probably give you negative feedback and low DSRs. I am not saying that you are right or wrong, or that this is fair or unfair. I am only saying that you should make your buyer happy. Then you can add this buyer to your blocked bidders list.