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sarahbmhjames
Community Member
Posts: 2
Registered: ‎05-23-2013
Accepted Solution
Package sent but now lost in the mail, what to do next?

Hi 
I sent a package to a local buyer about 14 days ago, i sent it as tracked so the buyer can watch to see its progress through the mail. However now, after 14 days it still hasn't arrived at the buyers home. The address is correct as i double confirmed with the buyer. However, according to the mail, the package is still in the post office that I sent it from. 

Whose responsibility is it to investigate this issue? 

If the buyer opens up an eBay case, Will I have to issue a refund even though it was lost by the mail and not because of me? 

Thanks!

Accepted Solutions: 2
Community Member
Posts: 1,406
Registered: ‎02-23-2013
Answered
in reply to sarahbmhjames

The shipment is the responsibility of the seller until delivered.

*lady*madonna*
Community Member
Posts: 8,106
Registered: ‎10-07-2005
Answered
in reply to sarahbmhjames

It is your responsibility as the seller to make sure the item is received by the buyer. So, you need to refund the buyer in full. Do it before they file a case.

 

If you insured the item, file a claim with the post office.


*There will be an answer, Let It Be.*
Other Answers: 2
sarahbmhjames
Community Member
Posts: 2
Registered: ‎05-23-2013
Answered
in reply to sarahbmhjames

The royal mail said I could fill out a missing item form. 


kraloe
Community Member
Posts: 40,190
Registered: ‎05-11-2005
Answered
in reply to sarahbmhjames

What happened when you went to your PO and asked about this?