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nicosthings
Community Member
Posts: 4
Registered: ‎11-19-2011
Invalid address

i'm trying to print a shipping label and i get "Invalid address. Click "Change" to revise it."  there is no way to correct the address on my end as it's not something simple.  the person has a typo...a letter is inside of the numbers for the street address.  i would have no way of knowing what the correct number is.

 

i have written to the buyer, no answer yet.  how long should i wait before i just cancel the auction?  i would hate to get bad feedback because i "waited" too long to ship the item.

 

thanks for your help

Other Answers: 5
disneyshopper
Community Member
Posts: 8,021
Registered: ‎09-19-2009
Answered
in reply to nicosthings

I was guessing that the R in 3835R meant "Rear" as well.

 

Have you tried changing it to 3835-R to see if the USPS will accept that?

Community Member
Posts: 8
Registered: ‎01-31-2005
Answered
in reply to nicosthings

I have had this problem as well and ended up just hand writing the label and paying at the PO. It gave a possible correct address and the buyer said no do not use that or I will not get it. It was just a difference of N (north) or something. Have you asked the buyer if the address is correct? Maybe use what USPS suggests is correct so you can print it, then correct the address label?

nicosthings
Community Member
Posts: 4
Registered: ‎11-19-2011
Answered
in reply to nicosthings

3835R East Main Oaks Blvd (i changed the street name for this post)

 

the post office is not giving a suggested address, and i don't want to just delete the "R", what if it is a 5 digit address?? 

 

i guess i'll just wait until the weekend is over and try again.  i guess it won't hurt to let it sit there until she comes on to look for where her package is.  i just hope that she understands this is not my fault and doesn't leave back f/b for me.  :smileysad:

leo*spride
Community Member
Posts: 6,554
Registered: ‎04-02-2008
Answered
in reply to nicosthings

Luckily, this doesn't happen often, but it IS frustrating when it doesX-(

 

When did the buyer pay for the item?  Since it's the weekend, give them until Monday to respond before sending another message.  You can also get this person's phone contact number by using eBay's Advance Search feature.  Sometimes a phone call yields better results than email.

 

Meanwhile, have to tried printing a label by deleting the intrusive letter?

 

You can't unilaterally cancel this transaction... you'd have to send the buyer a Cancel Transaction Request, and wait for her response.  Read the instructions below:

 

http://pages.ebay.com/help/sell/cancel-transaction-process.html

Graciously Grin When You Growl
leesballcaps
Community Member
Posts: 5,808
Registered: ‎01-15-2011
Answered
in reply to nicosthings

Perhaps the R is an apartment reference. Put a space before it and see if that corrects the problem.

 

If not try googling the buyer's name, city for the correct address or

go to USPS.com use find a zip code to get the correct address.

 

We used to use R as in the rear back when I was young and the mail was delivered on horseback but I don't think they use that anymore.

 

You can correct the address as long as it does not change the destination.

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The opinion given here is my understanding of the policies I have read, and personal experiences on eBay. You paid nothing, feel free to value it based on that price if you wish.