Shipping

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking not being updated. "We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our team is ...

I was charged $1200 by UPS for shipping underpayment issue

I NEED SOME ADVICEI sold a karastan rug (12x8.8) and 82lbs and shipped to Kansas from California it cost me $167 the buyer received the package no issue. then I'm hit with a $1200 shipping label for underpayment from UPS . so I call eBay and they lea...

Opening a damaged box?

I made a purchase from a seller and the package arrived today via UPS. The UPS driver asked me when he got out of the truck if I wanted to keep it or ship it back because the box was really beat up. He was not kidding. I don’t know if I should open i...

Unable to Update or Change Shipping Policy

Wanting some feedback here as to how to proceed with a shipping Policy problem. Background: My store uses a standard set of roughly 5 different shipping policies depending on item size.-All of these policies use a standard flat rate (+$1 for each add...

UPS Label bought from eBay - Tracking says Damage Reported

Hey Everyone, Thank you for taking your time to read this post, I am at a point where I am not sure what to do. So I have sold a few things on FB and eBay, but this is the 1st time its happened. Everything went well with the sale, the buyer and I wer...

When is UPS/FedEx going to start being paid immediately?

At the end of last month and the beginning of this month (September 2023), there was a banner and notice that starting in September that UPS and FedEx would start being paid immediately rather than some random time after the item was delivered. There...

Shipping weight error and buyer said it was paid uncorrectly

So this was a error on my part, i must have either forgotten to replace the weight after listing the product or messed up when i print out the label. So the buyer got his item and paid for the shipping rate. I remember i had it listed as 7.5 pounds. ...

Antique Saber, what company will ship?

I live in Sweden and have sold a saber made in 1893. I just got the item returned from my Swedish shipping service, though it is classified as a weapon and therefore will not be shipped abroad. (Destination is Israel.)Can this item be sent with eBay’...