The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 01-26-2013 10:19 AM
Buyer refuse to pay additional shipping cost
on 01-26-2013 10:29 AM
i see nothing you've sold lately that would take a "big" box----did they pay and then you said they owed more? or did you send an invoice with the added shipping and they refuse to pay? either way---you can't do that! all the buyer owes is what was shown them in the listing, if they paid SHIP IT, if you sent an invoice before they paid with the higher shipping, resend the invoice with the original shipping, and eat the extra shipping yourself, that's what we all have to do if we miscalculate shipping---apparently you didn't input the correct info into the calculator.
on 01-26-2013 10:23 AM
Sellers are not allowed to charge more for shipping after the sale closes. If you made a mistake, that's on you and you need to pay out-of-pocket. If the shipping calculator is wrong, then you didn't measure or weigh something correctly, or you are not purchasing shipping on ebay.
on 01-26-2013 10:31 AM
YOU are responsible for the shipping calculations. If you've made a mistake,unfortunately, you'll have to either take the loss OR face the consequences of your actions. YOU are legally committed to ship the item+honor the agreement. It's binding for BOTH the buyer + the seller. It's totally up to the seller to set the places that they will ship to,but Seller has to have their blocks set correctly. Merely stating where you will+won't ship in your listing/description is TOTALLY meaningless. Hope this helps. :-D
on 01-26-2013 10:25 AM
Keep in mind the buyer has the ability to deny this request and leave less than positive feedback.
It's a seller's responsibility to properly weigh & measure his packages for accurate listing calculations.
on 01-26-2013 10:25 AM
Why are you asking for more shipping? Is buyer in a different country or wanting a faster method? Those are the only reasons for a seller to ask for additional money. eBay prohibits sellers for asking for more money than stated in the listing ... even when they've made an honest mistake.
on 01-26-2013 10:21 AM
It is "eBay illegal" to ask for additional funds after successful close of a listing.
In other words, the buyer is correct! You must ship for the amount shown in the listing (unless the buyer is overseas, and your shipping quote was for the USA). Is that the case?