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soitgoes8181
Community Member
Posts: 66
Registered: ‎06-10-2003

Broken item advice, with pics loaded on ebay message

Could use some help, item was shipped and broke in mail, buyer sent pictures on ebay message page, how do you get these pics uploaded to the USPS insurance claim site? Do you save them somewhere???Thanks in advance for your thoughts.

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nowibuystuff
Community Member
Posts: 5,420
Registered: ‎04-30-2008

Re: Broken item advice, with pics loaded on ebay message

in reply to soitgoes8181

If the Buyer eMailed you the photos

You should have them on your computer, most likely  as a JEPG / file

 

Upload that file to the claim

 

 


Delivery Confirmation is now called "Tracking"

BUT seems to still be Delivery Confirmation

Copy & Paste from USPS site >>

If you shipped with Express Mail®, you’ll get point-by-point tracking details. If you used another service—USPS Tracking™, Certified Mail™, Registered Mail™ —you’ll see when it went out for delivery.
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justintime4theholidays
Community Member
Posts: 228
Registered: ‎05-23-2008

Re: Broken item advice, with pics loaded on ebay message

in reply to soitgoes8181

I'm guessing it wasn't sent to you via personal "Email" (ie: Gmail, Yahoo, Hotmail, etc..) but rather, was sent to you via Ebay's secure messaging system (as an attachment) right? That's how most people communicate on here at least...

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soitgoes8181
Community Member
Posts: 66
Registered: ‎06-10-2003

Re: Broken item advice, with pics loaded on ebay message

in reply to soitgoes8181

Yes it is inside the ebay mailbox, the bottom right hand side has the two broken pics there, don't know how to move them to my computer to attach to the USPS site?

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duchess-at-speakeasy
Community Member
Posts: 4,778
Registered: ‎07-19-2004

Re: Broken item advice, with pics loaded on ebay message

in reply to soitgoes8181

You should be able to "right click" and "save as" any image file.  You also should find a duplicate message in your regular e-mail, so do whatever you do to save images from your friends.

 

~~C~~





My Glass Duchess


To eBay, I think we hover somewhere between loathed, tolerated, and ignored.
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soitgoes8181
Community Member
Posts: 66
Registered: ‎06-10-2003

Re: Broken item advice, with pics loaded on ebay message

in reply to duchess-at-speakeasy

I also tried it and works great:smileyhappy:

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justintime4theholidays
Community Member
Posts: 228
Registered: ‎05-23-2008

Re: Broken item advice, with pics loaded on ebay message

in reply to soitgoes8181

Make sure the image is the right size.... Sometimes, right clicking and saving will save the thumbnail image instead of the full size image. Just open the image and check for yourself after saving.

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gporpc
Community Member
Posts: 3,719
Registered: ‎01-28-2010

Re: Broken item advice, with pics loaded on ebay message

in reply to justintime4theholidays

Have the buyer eMail you direct the pictures.

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justintime4theholidays
Community Member
Posts: 228
Registered: ‎05-23-2008

Re: Broken item advice, with pics loaded on ebay message

in reply to soitgoes8181

Good luck with that USPS claim... Hopefully the item wasn't too expensive.

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