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Community Member
Why my successful completed bidding item is deleted by eBay system?
Posts: 2
Registered: ‎11-19-2012

My successful item is deleted by eBay so I can't find that item in my eBay system. However, the paypal account has this transaction.

 

And I need to ship the goods......

 

Is it the eBay system problem? I don't think the successful item can be deleted by any reasons. And I don't know the buyer eBay system can see that item and leave it comment.

 

Very strange....

Other Answers: 5
ssgsimpson
Community Member
Posts: 799
Registered: ‎12-17-2005
Answered
in reply to fuchiu123

If ebay completely removed it, then you violated some type of policy.

When ebay deletes an auction/BIN listing, they always send the seller the reason why they deleted it.

Check your ebay messages or your email

Community Member
Posts: 2,373
Registered: ‎06-28-2006
Answered
in reply to fuchiu123

If that is the listing, then you CANNOT say this:

 

"We are not responsible for any loss in the mail if wrong address is provided."

 

You ARE responsible. 

 

Also, the picture appears to be of a 2m cable while you describe it as 1m. 

 

"Ignorance is no excuse. Unless I'm wrong."
rosie0331
Community Member
Posts: 4,236
Registered: ‎11-27-2006
Answered
in reply to fuchiu123
Community Member
Posts: 2,373
Registered: ‎06-28-2006
Answered
in reply to fuchiu123

You can either refund, or go ahead and ship.  I'm sure the buyer would rather that you ship.

 

Ship through PayPal, since you can't get to the eBay transaction.  All your dealings with the transaction will be through PayPal now.

 

"Ignorance is no excuse. Unless I'm wrong."
Community Member
Posts: 2
Registered: ‎11-19-2012
Answered
in reply to fuchiu123

Thanks for reply! All is good comments!

 

But what I want to say actually is:

 

the item is already bidded and sold. But eBay delete this item. Does it mean the item is cancelled? And I don't need to take care of this sold item, right?

 

But the transaction is still here, I still think that I have to ship the goods.

 

Anyone happens this situation?