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on 07-18-2012 11:14 AM
O.K....keep in mind that I am new to this E-Bay thing. I sold a purse. Buyer said it was not as described. I refunded the money because E-Bay sent a message saying, ultimately, that it would be better to just go ahead and refund her. But I still have not received my items. So now what? Am I just s.o.l.? Does E-Bay refund my money if I never receive my items? Or has the buyer hit the jackpot and received free merchandise? What do I do? Please help.
on 07-18-2012 11:19 AM
You should NEVER refund before receiving your goods back!
Ebay will do nothing to cpmpensate you for this mistake you made; you will have to just hope the buyer will return it. (really, they have no motivation to, now)
Try to keep up positive communication with them.
on 07-18-2012 11:24 AM
Why would you refund before you receive your item back?
Your reply should have been, will issue a full refund upon return of the purse.
Now there is nothing you can do.
on 07-18-2012 11:31 AM
Actually, the E-Bay message did suggest that I go ahead and refund her, in so many words, before I received my items. In my head I knew I should have waited, but, like I said, being new to this, I thought I was doing the right thing. I know better now though and it will never happen again. But I have to take responsibility. The buyer lied the whole way through so I should have known better.
on 07-18-2012 11:37 AM
>>>Actually, the E-Bay message did suggest that I go ahead and refund her, in so many words, before I received my items.<<<
I don't believe that. Can you quote the pertinent phrase that mislead you to do this?
on 07-18-2012 01:07 PM
Did the message say "Refund the buyer BEFORE you get your item back? I'd go and re-read exactly what was stated. My guess is that you didn't see THAT. B-)
on 07-18-2012 11:27 AM
I'll bet eBay never said you should refund without getting the items back first.
Yes, you have made you items be gifts to the buyer.
on 07-18-2012 11:36 AM
Because you are a new seller you will find buyers that target you to see what they can get away with. Make sure and learn a little more about Ebay procedures.