eBay
  • Daily Deals
  • Sell
  • Customer Support
  • Shop Deals
Community Member
Posts: 5
Registered: ‎05-15-2007
Refund deadline for not-as-described return item?

Can you please tell me how long I should wait to get a Paypal refund from a seller on a not-as-described item she received back from me on Monday? Is there a next step? I'm a little concerned about how slowly she answered me about sending back the return and I'm fairly new on ebay, so I need some advice..thanks.

Other Answers: 2
angelgirl327
Community Member
Posts: 12,577
Registered: ‎01-08-2007
Answered
in reply to eccedu

I believe the seller is supposed to refund within 3 days after receiving the item back.  You have delivery confirmation to show the item was delivered back to the seller - right?  That's how you know they got it Monday.

Community Member
Posts: 4,629
Registered: ‎07-06-2004
Answered
in reply to eccedu

Give her 72 hours , then go to the resolution center and file a dispute.

The deadline to file is 45 days: don't let that deadline pass.

Upper right corner on this page, click 'customer support'. Type your question into the input box, and click the 'search' button.

This will answer 99% of all questions posted on this board.