on 04-25-2013 10:36 PM
This may not be the right arena, but how does a seller share concerns or complaints in regards to eBay support agents?
They were far from supportive towards my daughter while I was in the hospital. She covered my selling, closed my store and shipped items so customers would remain happy and she knows how I feel about eBay selling.
When she called a few times she did not get the support she deserved,
on 04-25-2013 11:20 PM
I am glad to hear you are better and home now.
And I'm sorry that she may have been treated so poorly.
Furthermore, I'm proud of her for trying - this is not an easy task by no means and to jump in with little knowledge takes courage - especially under such emotional circumstances.
If something should happen to me, I am not confident that despite my best efforts at 'training' my daughter to handle this in such an event, that she could do it either without a lot of help.
The best thing you can do for her is to teach her to come here to the AC rather than so-called support. However, in their defense - I have only had one poor experience in over 5 years with support; so maybe either they are trying to improve or I've been lucky (if the latter, it's high-time I won the BIG lottery - lol!) In fact. twice - once a week or so ago and again last summer - they went beyond my expectations and I was extremely pleased with the results. So, there is hope.
Best wished for continued improvement.
on 04-26-2013 07:33 AM
Just wanted you to know how happy I was with the response I received from my question. Personally, I tried to find a way to email them after all my daughter told me when I saw the charges eBay created. What I got from this was, leave it behind, be grateful for such a wonderful 18 yr old daughter, recover and get back to selling again soon.
take care everyone.
on 04-27-2013 03:18 AM
Netty - you are very welcome.
The way to complain officially is check your email.... Usually, they will send a satisfaction email - or will call your house to get feedback on your experience with them.
Otherwise, other that the phone contact which apparently proved futile for you - there is no way to email them directly as that e-mail 'service' was stopped about 7 years ago, when they figured out that they could not hire enough responders who could fluently speak and write every language in the world to take care of customers on a one-to-one basis.
Again, all the best to you and your family.
on 04-25-2013 11:02 PM
Ironically that would involve calling customer support.
Nobody gets the customer support they deserve.
They get the customer support Ebay is willing to pay for.