The Answer Center is your place to ask fellow eBay Community members questions about buying and selling on eBay, and for you to share your best information, tips, and insights to help other members get answers to their own questions.
Meet other eBay Community members who share your interests and passions.
Groups is a great place to connect with other community members who share similar interests. Give support, share information, and connect with fellow members. Create or join a Group today!
The latest news and updates affecting eBay buyers and sellers
The single source of information for new and professional sellers
Our policies are designed to create a safe and fair environment for all eBay members. Learning what’s allowed can help you avoid unintentionally breaking the rules and helps everyone in working with reliable, trustworthy members.
on 07-13-2013 06:16 PM
I buyer opened a case ungainst me for an unrecieved item less then a week after they won without ever contacting me about it. I responded imediately and added the tracking number. The item was received and accepted on June 25th but the case is still open and I have not heard back from the buyer. How do I close the case?
on 07-13-2013 06:25 PM
If there is no escalation to ebay, and there is no more activity on the case, ebay will assume that the problem has been solved, and automatically close the case in 30 days. I've had a couple that have been closed - that I had forgotten about until I got the email telling me it had been closed
I don't think the seller can close a case (at least I haven't seen where this is possible), but I did have a buyer actually close one the other day when he finally received his item in Saudi Arabia!
on 07-13-2013 06:20 PM
If there is a case opened, you need to enter the delivery confirmation information.
You say it was received/accepted....does it also show Delivered?
Your shipping time DSR is terribly low......
on 07-13-2013 06:19 PM
the case is still open
The new eBay system automatically files a Case, even if the buyer only wanted to send you a message.
There is no harm, as long as the buyer does not escalate the case.